KEANO PARRIS
Charlotte Amalie
Summary
Experienced troubleshooter with expertise in resolving computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Proven ability to identify and resolve complex technical problems. Detail-oriented, organized, and meticulous in all tasks. Thrives in fast-paced environments and consistently meets tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Computer Systems Analyst
The Ritz-Carlton St.Thomas
02.2023 - Current
- Provided comprehensive IT support and troubleshooting for a diverse range of devices, including desktop and laptop computers, smartphones, tablets, and printers.
- Configured, maintained, and repaired hardware and software to ensure optimal performance and user satisfaction.
- Managed network connectivity, including the setup and troubleshooting of LAN/WAN configurations, Wi-Fi networks, and VPN connections.
- Installed and maintained security systems, including the deployment and configuration of security cameras and monitoring solutions to ensure workplace safety and data protection.
- Oversaw the integration of hardware with organizational IT systems, ensuring compatibility and compliance with operational standards.
- Diagnosed and resolved technical issues for end-users efficiently, minimizing downtime and maximizing productivity.
- Performed regular system updates, hardware upgrades, and preventive maintenance to extend equipment lifespan and improve overall reliability.
- Documented technical processes, user instructions, and incident reports to maintain an organized and accessible knowledge base.
- Collaborated with cross-functional teams to assess and implement IT solutions tailored to organizational needs.
Computer Technical Specialist
Legislature of the Virgin Islands
09.2021 - 02.2023
- Provided comprehensive IT support and troubleshooting for a diverse range of devices, including desktop and laptop computers, smartphones, tablets, and printers.
- Configured, maintained, and repaired hardware and software to ensure optimal performance and user satisfaction.
- Managed network connectivity, including the setup and troubleshooting of LAN/WAN configurations, Wi-Fi networks, and VPN connections.
- Installed and maintained security systems, including the deployment and configuration of security cameras and monitoring solutions to ensure workplace safety and data protection.
- Oversaw the integration of hardware with organizational IT systems, ensuring compatibility and compliance with operational standards.
- Diagnosed and resolved technical issues for end-users efficiently, minimizing downtime and maximizing productivity.
- Performed regular system updates, hardware upgrades, and preventive maintenance to extend equipment lifespan and improve overall reliability.
- Documented technical processes, user instructions, and incident reports to maintain an organized and accessible knowledge base.
- Collaborated with cross-functional teams to assess and implement IT solutions tailored to organizational needs.
Supervisor
Caribbean Cinemas
05.2017 - 07.2020
- Hire and train new employees
- Organizing workflow and ensuring that employees understand their duties and delegated tasks
- Monitoring employee productivity and providing constructive feedback
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
IT Technical Support
Department of Human Services
06.2016 - 08.2016
- My job was to diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular etc.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Education
BBA - Information Systems And Technology
University of The Virgin Islands
Virgin Islands05-2022
Associate of Arts - Computer Information Systems
University Of The Virgin Islands
Virgin Islands05-2022
Ivanna Eudora Kean High School
05-2016
Skills
- Task prioritization
- LEADERSHIP SKILLS
- Problem Solving
- TEAM PLAYER
- TECHNICAL SUPPORT
- Negotiation and conflict management
- Effective communication
- Network connectivity
Languages
English
Accomplishments
- Awarded with the 5-Star award 2 Years in a row for my amazing work, dedication and my out performance within the company
Timeline
Computer Systems Analyst
The Ritz-Carlton St.Thomas
02.2023 - Current
Computer Technical Specialist
Legislature of the Virgin Islands
09.2021 - 02.2023
Supervisor
Caribbean Cinemas
05.2017 - 07.2020
IT Technical Support
Department of Human Services
06.2016 - 08.2016
BBA - Information Systems And Technology
University of The Virgin Islands
Associate of Arts - Computer Information Systems
University Of The Virgin Islands
Ivanna Eudora Kean High School
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