Tiare Theriault
Customer Service
Lakeland,FL
Summary
Versatile Call Center Reservations Specialist with results-driven and focused approach to Reservation Service work. Skilled in all systems needed to perform in each of the departments I worked or volunteered for, I have 12 Star Performer awards from Star Gala with 9-year career in Disney Reservation call Center. Known for excellent attention to detail and great work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Groups Specialist
Walt Disney World Travel Company
Orlando , FL
05.2014 - Current
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Used multiple resources and tools for evaluating and presenting solutions.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Provided advanced support for multiple projects such as Conventions and Weddings, Sports Groups, Run disney, Shop Disney, California Disney Annual pass Sunset, Ticket Services, Travel Trade, Disney Plus, and Annual Pass Recovery and United Kingdom reservations, with strong documentation, reporting and customer service skills.
Assistant Manager
Panda Express
Las Vegas, NV
04.2013 - 02.2014
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and prepared workflow schedules, delegating tasks for 15-member team.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Aerospace Grounds Mechanic
Air Force
Beale AFB, CA
01.2000 - 11.2008
- Performed preventative and corrective maintenance on aviation ground support equipment.
- Reviewed technical publications to keep up with updates and repairs.
- Inspected and repaired aviation ground support equipment, including power plants, mechanical and hydraulic systems, fuel and ignition systems and rotor assemblies.
- Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times.
- Executed corrosion control and inspection duties with minimal supervision.
- Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZAssociate of Applied Science - Aerospace Ground Equipment Technology
University of The Air Force
Wichita Falls, TXSkills
Ability to actively listen, ask discovery questions, and thoughtfully present solutions tailored to meet each caller's unique needsundefined
Timeline
Groups Specialist
Walt Disney World Travel Company
05.2014 - Current
Assistant Manager
Panda Express
04.2013 - 02.2014
Aerospace Grounds Mechanic
Air Force
01.2000 - 11.2008
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Aerospace Ground Equipment Technology
University of The Air Force
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