Tiaria Moody
San Antonio,Texas
Summary
Dynamic Phlebotomy Manager with extensive experience in training staff and managing operations. Known for strong communication and adaptability, successfully developed workflows that improved specimen processing efficiency and enhanced patient satisfaction. Compassionate medical professional with a focus on patient care and healthcare compliance. Expertise includes vital signs monitoring and specimen handling, contributing to accurate medical documentation and improved patient outcomes.
Overview
9
9
years of professional experience
Work History
Phlebotomist/Medical Assistant
Accu Reference Medical Lab
Linden, New Jersey
05.2023 - Current
- Phlebotomy and Venipuncture
- Blood and Specimen Collection
- Vital signs
- Medical Terminology
- Educated patients on post-draw care and potential side effects.
- Patient Intake and registration
- HIPAA Compliance
- Insurance Verification
- Specimen Handling
- Customer Service
- EMR/EHR
- Medical Documentation
- Appointment Scheduling
Phlebotomy Manager
Tribal Diagnostics
San Antonio, Texas
06.2021 - 03.2023
- Managed daily phlebotomy operations ensuring compliance with safety protocols.
- Trained and mentored new staff in blood collection techniques and procedures.
- Developed and implemented efficient workflows for specimen processing and handling.
- Oversaw inventory management of supplies and equipment for phlebotomy services.
- Collaborated with healthcare teams to improve patient care and service delivery.
- Conducted quality assurance checks to maintain high standards in sample collection.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Reviewed lab results for accuracy prior to releasing them to physicians or other healthcare providers.
- Conducted regular staff meetings to review performance and address any issues or concerns.
- Monitored workflow to ensure timely completion of tasks related to specimen collection.
Medication Aide
Whole Hearted Living
San Antonio, Texas
02.2020 - 05.2021
- Assisted residents with daily living activities to promote well-being and comfort.
- Monitored resident health and reported changes to nursing staff promptly.
- Administered medications to residents following established protocols and guidelines.
- Maintained accurate medication records and documentation for compliance purposes.
- Performed routine safety checks on medication storage areas regularly.
- Participated in training sessions to stay updated on medication administration practices.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Administered oral medications to patients in accordance with doctor's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Provided education on safe medication practices for family members and caregivers of discharged patients.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
Call Center Representative
Conduent Business Services
San Antonio, Texas
01.2018 - 02.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Handled high call volumes while maintaining professionalism and patience.
- Trained new representatives on call handling procedures and system usage.
- Escalated complex issues to supervisors for further assistance.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL05-2026
Phlebotomy
Texas School of Phlebotomy
China Grove01-2020
High School Diploma -
Karen Wagner
San Antonio, TX05-2017
Skills
- Blood collection
- Patient education
- Healthcare compliance
- Vital signs monitoring
- Specimen handling
- Customer service
Timeline
Phlebotomist/Medical Assistant
Accu Reference Medical Lab
05.2023 - Current
Phlebotomy Manager
Tribal Diagnostics
06.2021 - 03.2023
Medication Aide
Whole Hearted Living
02.2020 - 05.2021
Call Center Representative
Conduent Business Services
01.2018 - 02.2020
Associate of Science -
Ultimate Medical Academy
Phlebotomy
Texas School of Phlebotomy
High School Diploma -
Karen Wagner