Sinead Trent
Orlando,FL
Summary
Seeking a Patient Access Representative role with 9 years of healthcare experience. Skilled in front desk operations, patient care, and benefit verification. Known for compassion, efficiency, and maintaining patient trust.
Overview
14
14
years of professional experience
Work History
Phlebotomist/Medical Assistant
Personalized Primary Care
Celebration, FL
11.2022 - Current
- Perform precision phlebotomy procedures with a high rate of patient requests, ensuring minimal errors and maintaining patient trust.
- Execute front desk duties, including patient check-in/out, appointment scheduling, and phone call management, contributing to clinic efficiency.
- Implement strict infection control measures, verifying patient identities and labeling specimens correctly to maintain safety and accuracy in lab operations.
- Manage patient records and lab result distribution, providing exceptional customer service and patient care during all interactions.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided excellent customer service while interacting with patients.
- Processed samples accurately and efficiently.
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Verified patient information prior to specimen collection.
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Phlebotomist/Front Desk/Call Center
Windermere Medical Center
Windermere, FL
10.2019 - 11.2022
- Conducted venipuncture and fingerstick procedures to collect blood samples, ensuring the integrity of specimens for laboratory analysis.
- Administered front desk operations, efficiently managing patient check-ins, scheduling, and telecommunication, contributing to a streamlined office environment.
- Demonstrated exceptional patient care by drawing blood from 15-20 patients per hour, maintaining a focus on speed and patient comfort.
- Uphold strict confidentiality standards and meticulous record-keeping to verify and update patient medical information, enhancing overall data accuracy and security.
Hospital-Phlebotomist
Stony Brook Southampton
Southampton, New York
01.2015 - 12.2015
- Executed venipuncture and finger stick procedures to collect blood samples, while maintaining strict adherence to safety protocols and ensuring accurate labeling and documentation for efficient processing.
- Conducted clerical tasks, including patient registration, order entry, and phone communication, contributing to the seamless operation of the healthcare facility's administrative functions.
- Trained new staff in phlebotomy techniques and proper specimen handling, reinforcing best practices and compliance with HIPAA standards for patient information security.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Responded quickly and effectively to emergency situations.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Prepared specimens for transport to external laboratories.
Direct Care Counselor
East End Disability
01.2011 - 12.2015
- Delivered comprehensive daily living support and recreational engagement to adults with developmental disabilities, fostering autonomy and quality of life.
- Administered medication and provided critical first aid and crisis intervention, ensuring health and safety standards were consistently met.
- Implemented personalized service plans, contributing to the achievement of individual goals and enhancing residents' overall well-being.
- Documented resident progress with precision, maintaining thorough records of behavioral observations and incident reports.
Education
Phlebotomy Certification - Phlebotomy
Northshore Career Institute
Ronkonkoma, NY02.2013
Skills
- Phlebotomist
- Front Desk
- Call Center
- Venipuncture
- Finger Stick
- Clerical Duties
- Patient Registration
- Order Entry
- Processing Specimens
- Assistance with Daily Living Activities
- Recreation
- Inspire Confidence
- Trust
- Work Independently
- Teamwork
- Administer Medication
- Scip
- Expert
- Experienced
- Customer Service
- Communication
- Attention To Detail
- Organizational Skills
- Computer Proficiency
- Specimen handling
- Patient identification
- Infection control
- Electronic health records
- Customer service
- Appointment scheduling
- Regulatory compliance
- Patient education
- Emergency response
- Vital sign measurement
- Team collaboration
- Attention to detail
- Effective communication
- Emergency response training
- Medical records management
- Proper labeling
- Specimen preparation
- Personal protective equipment usage
- Medical records maintenance
- Venipuncture and capillary puncture
- Sanitation and sterilization
- Blood collection
- Sample storage
- Medical testing
Timeline
Phlebotomist/Medical Assistant
Personalized Primary Care
11.2022 - Current
Phlebotomist/Front Desk/Call Center
Windermere Medical Center
10.2019 - 11.2022
Hospital-Phlebotomist
Stony Brook Southampton
01.2015 - 12.2015
Direct Care Counselor
East End Disability
01.2011 - 12.2015
Phlebotomy Certification - Phlebotomy
Northshore Career Institute