Tiarra Christian
Victorville,Ca
Summary
People-oriented Program Leader trained to handle issues and remain level-headed at all times. Offering over 3 years of expertise overseeing teams for organizations in the food and education and business industry. Motivated employee eager to apply time management and organizational skills in various environments. Seeking any opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
JUNIOR ACCOUNT MANAGER
Monarch Evolution
10.2022 - 01.2023
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Educated clients on new products or services and updated account information to maintain high standards of client service.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Set positive example for team members by providing high-quality, efficient service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed curricula, instructions, documentation and written tests for management training courses.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
BARISTA TRAINER, Starbucks
09.2018 - 10.2022
- Provided individualized instruction to match personal strengths, background and learning style of each employee
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
- Taught team members how to make latest drinks and correctly perform new procedures
- Accepted cash and credit card payments, issued receipts and provided change
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
AFTER-SCHOOL PROGRAM LEADER
Think Together, Inc
02.2018 - 08.2018
- Created educational materials according to lesson plans and school programs
- Implemented and delivered programming for groups of children ages 7 to 13
- Procured equipment and services to align with program objectives and budget
- Designed curriculum and oversaw lesson planning to meet instructional goals.
Food Service Attendant
Providence St. Mary Medical Center
Apple Valley, CA
10.2023 - Current
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Worked closely with other departments within the company to ensure seamless coordination of efforts leading towards successful order completion.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Maintained strict compliance with HIPAA guidelines and institutional policies regarding patient confidentiality while handling sensitive personal information responsibly.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
Education
Bachelor of Science - Business
Los Angeles Film School
Hollywood, Los Angeles, CA05.2025
High School Diploma - undefined
University Preparatory
Victorville, CA05.2017
Skills
- Clear Communication
- Coaching and Development
- Special Needs Clientele
- Decision Making
- Critical Thinking
- Problem-Solving
- Course Materials Development
- Relationship Building
- Client Retention
- Documentation and Recordkeeping
Timeline
Food Service Attendant
Providence St. Mary Medical Center
10.2023 - Current
JUNIOR ACCOUNT MANAGER
Monarch Evolution
10.2022 - 01.2023
BARISTA TRAINER, Starbucks
09.2018 - 10.2022
AFTER-SCHOOL PROGRAM LEADER
Think Together, Inc
02.2018 - 08.2018
Bachelor of Science - Business
Los Angeles Film School
High School Diploma - undefined
University Preparatory