Tiarra Davis
Summary
Detail-oriented healthcare professional with over 10 years of experience in patient access and administrative support. Delivers high-quality customer service while managing sensitive information and streamlining front desk operations to enhance patient satisfaction and clinic workflow.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Johns Hopkins Hospital
12.2022 - Current
- Delivered high-quality customer service by greeting patients and facilitating a positive check-in experience
- Managed front desk operations, coordinating scheduling, phone support, and daily patient flow
- Verify and enter patient demographics, insurance, and pre-registration information with accuracy
- Collect co-pays, balances, and process payments while maintaining accurate billing records
- Addressed patient concerns and resolved issues through effective coordination with providers and leadership
- Support clinic manager with front desk operations and staff coordination
- Reconcile daily financial transactions and maintain compliance with hospital procedures
Patient Access Associate
Sinai Hospital
04.2019 - 01.2024
- Served as primary contact for patients, ensuring smooth, professional registration experience.
- Conducted patient interviews to collect accurate demographic and insurance information
- Verified insurance eligibility through electronic systems to enhance revenue cycle accuracy.
- Collected payments and facilitated patient discharge to streamline end-of-visit procedures.
- Maintained confidentiality while handling sensitive patient and financial information
- Coordinated with clinical and administrative teams to ensure efficient patient flow
Environmental Services Associate
Sinai Hospital
11.2014 - 04.2019
- Ensured cleanliness and sanitation of patient rooms and hospital areas, adhering to safety standards to promote a safe environment
- Supported infection control efforts by following strict cleaning and disinfection procedures
- Managed medical waste and hazardous materials in accordance with established protocols to minimize risk
- Executed routine maintenance and utilized cleaning equipment and supplies effectively to maintain operational readiness
Dietary Aide
Sinai Hospital
02.2013 - 11.2014
- Prepared and delivered patient meals in alignment with dietary guidelines and physician orders to support patient health
- Assisted patients with meal requests, addressing dietary preferences to enhance satisfaction with food services
- Supported patient care by recognizing and responding to dietary needs
- Maintained kitchen inventory, ensuring proper food storage and rotation to uphold safety standards
Education
High School -
Frederick Douglass High School
Baltimore, MDSkills
- Patient intake
- Insurance Verification
- Medical billing
- Electronic Health Records (EHR)
- HIPAA Compliance
- Front Desk Operations
- Customer Service & Communication
- Conflict Resolution
Certification
CPR Certified (Basic Life Support)
Timeline
Patient Services Coordinator
Johns Hopkins Hospital
12.2022 - Current
Patient Access Associate
Sinai Hospital
04.2019 - 01.2024
Environmental Services Associate
Sinai Hospital
11.2014 - 04.2019
Dietary Aide
Sinai Hospital
02.2013 - 11.2014
High School -
Frederick Douglass High School