Raven Jones
Houston,TX
Summary
Detail-oriented Customer Service Representative with over 7 years of experience, including 2 years in insurance. Expertise in life insurance products, policy administration, and data entry. Managed high-volume calls while delivering personalized service. Background in patient services coordination, scheduling, and insurance verification, ensuring confidentiality and efficiency. Associate of Arts in General Studies with Dean's List honors reflects strong academic commitment.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Synergenx
Friendswood, TX
01.2026 - Current
- Coordinated patient scheduling to optimize appointment management and reduce wait times.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined administrative workflows, improving operational efficiency within the patient services department.
- Confirmed patient appointments and prepared necessary paperwork prior to visits to streamline check-in process.
Customer Service Representative
American National Insurance Company
League City
12.2023 - 01.2026
- Handle 45+ inbound calls daily, providing expert assistance on life insurance policies, specializing in whole life and universal life products.
- Deliver personalized, accurate, and courteous service to ensure customer satisfaction and policy compliance.
- Assist clients with policy changes, premium payments, and account inquiries, ensuring timely and efficient resolution.
- Supported weekend accounting operations by accurately entering and verifying bank information for client transactions, ensuring confidentiality.
- Demonstrated empathy and patience while assisting customers, fostering a welcoming environment that led to increased customer loyalty.
- Achieved multiple certificates for exceptional customer service, reflecting dedication to excellence and client satisfaction.
- Collected and entered sensitive customer data (names, addresses, payment details) into company systems with precision and confidentiality.
- Earned multiple certificates for outstanding customer service performance, demonstrating commitment to excellence and client satisfaction.
- Demonstrated empathy and patience while assisting customers, creating a welcoming environment that enhanced customer loyalty.
Customer Service Representative
David's Bridal
Friendswood
10.2023 - 01.2025
- Demonstrated products, providing product knowledge to customers.
- Position required excellent product knowledge, good communication skills, and an ability to work well with customers.
- Collaborated with team to achieve sales goals and meet deadlines.
- Assisted customers in locating products on sales floor, enhancing their shopping experience.
- Utilized electronic data to assess product placement and availability on sales floor.
- Unpacked and displayed new merchandise on sales floor and rotated stock to maintain freshness.
Customer Service Representative
Garage Door Services
Lockhart, TX
05.2018 - 01.2023
- Entered orders into GDS software system based on direction from Senior Branch Associate.
- Affixed documents to work orders and filed them systematically for archiving.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Trained and assisted entry-level customer service representatives, improving their listening skills, communication, and multitasking abilities.
- Verify accuracy of item descriptions and prices.
- Confirm correct price, labor, and product assembly work order entries.
- Promoted operational best practices, contributing to increased team productivity and efficiency.
Education
Associate of Arts - General Studies
College of The Mainland
Texas City05-2026
High School Diploma -
Lockhart High School
Lockhart, TX05-2014
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Data entry (Experienced)
- Patient data management
- Product knowledge (Experienced)
- Oral communication (Experienced)
- Written communication (Experienced)
- Patient engagement
- Time management (Experienced)
- Strong organization
- Analytical problem-solving (Experienced)
- Patient intake
- Data privacy
- Insurance processing
- Appointment management
- Organizational skills
Timeline
Patient Services Coordinator
Synergenx
01.2026 - Current
Customer Service Representative
American National Insurance Company
12.2023 - 01.2026
Customer Service Representative
David's Bridal
10.2023 - 01.2025
Customer Service Representative
Garage Door Services
05.2018 - 01.2023
Associate of Arts - General Studies
College of The Mainland
High School Diploma -
Lockhart High School