Summary
Overview
Work History
Education
Skills
Timeline
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Tiarra Mann

Long Beach,Ca.

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

7
7
years of professional experience

Work History

V.I.P bottle service waitress, cocktail waitress

At The Top
05.2018 - Current
  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift
  • Quickly input transactions in micros system to deliver prompt and fast service
  • Greeted guests upon arrival to their sections and collected payment for the table minimum
  • Checked to ensure payment info was correct and preauthorized payment
  • Efficiently and accurately took and delivered orders for bottles
  • Whilst also preparing chilled and mixed shots/drinks at the table
  • Consistently provide professional, friendly, and engaging service while constantly checking on guest's satisfaction
  • Skillfully promoted items on bottle list, while assertively selling menu items
  • Displayed enthusiasm and knowledge about the establishment and menu products
  • Quickly recorded transactions in micros system to deliver prompt service
  • Providing friendly, attentive, genuine service while establishing a rapport with guests
  • Developed and maintained positive working relationships with others to reach business goals

Server Waitress

DRAFTPF Changs
04.2022 - 05.2023
  • Promotes drink consumption by educating customers, preparing, and serving a variety of alcoholic/ nonalcoholic drinks
  • Demonstrates genuine hospitality while greeting and establishing rapport with guests
  • Guides guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients
  • Precisely describe menu items special offerings such as happy hour/ lunch/ dinner specials
  • Proactively prepare for rushes and large parties
  • Anticipating, planning, and staffing needs
  • Bus, clear and clean tables, and certain areas of the restaurant

Hostess

555 East Steakhouse
02.2018 - 04.2019
  • Experienced and professional Fine Dining Hostess with Great skills at reservations scheduling and planning seating arrangements
  • Over 2+ years of Fine Dining Hostess experience in a top exclusive restaurant
  • Organized and distributed special occasion cards to customers celebrating special events to ensure a unique and personal experience
  • Outstanding ability delivering professional customer service
  • Outgoing and friendly personality and demeanor
  • Skilled Reservations scheduling
  • Extensive knowledge of the fine dining industry
  • Skilled handling of customer complaints

Education

High School Diploma -

Woodrow Wilson High School
Long Beach, CA
06-2014

Skills

  • Managed in person and telephone guest inquiries, customer service requests, and reservation bookings
  • 8 years serving experience
  • 6 years cocktailing experience
  • 2 years of Fine Dining experience
  • Up-selling capability
  • Bar terminology
  • Cash handling experience
  • Interpersonal communication

Timeline

Server Waitress

DRAFTPF Changs
04.2022 - 05.2023

V.I.P bottle service waitress, cocktail waitress

At The Top
05.2018 - Current

Hostess

555 East Steakhouse
02.2018 - 04.2019

High School Diploma -

Woodrow Wilson High School

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Tiarra Mann