Tiarrah Saunders
Philadelphia,PA
Summary
Motivated individual with a positive attitude and a passion for providing exceptional customer service. An outgoing and focused worker with excellent listening and communication skills. Committed to thorough understandings of clients needs and individualized plans for growth.
Overview
6
6
years of professional experience
Work History
Operations Assistant
East Stroudsburg University
09.2021 - 05.2024
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Team member
Walmart
05.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong relationships with regular customers which increased return visits.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Team member
Shoprite
05.2023 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
Crew member
Mcdonalds
05.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Team member
Burlington
03.2021 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team member/ Assistant manager
Family Dollar
12.2019 - 08.2020
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines
- Assisted with inventory counts and stocking of merchandise.
Teachers Assistant
Cornerstone Christian Academy J-Rock Summer Camp
06.2019 - 08.2019
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with supervision and care of multiple groups of children from ages 5-12.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Intern
East Stroudsburg University of Pennsylvania
01.2024 - 05.2024
- Lead art therapy groups for students with cognitive disabilities.
- Developed time management skills by effectively balancing multiple tasks, including session planning, documentation, and research.
- Supported patients'' emotional growth by encouraging self-reflection and exploration through art-making processes.
- Assisted lead art therapist in planning and conducting group sessions for diverse patient populations.
- Assisted in organizing therapeutic outings such as museum visits or outdoor painting experiences to expose clients to new artistic stimuli.
Crew member
Target
10.2018 - 01.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Received incoming merchandise and stored in correct stock locations.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Crew member
Mcdonalds
03.2018 - 05.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Psychology
East Stroudsburg University
East Stroudsburg, PA08.2024
Simon Gratz Mastery Charter High School
Philadelphia, PA01.2019
Skills
- Positive Attitude
- Professional and Friendly
- Customer Support
- Clerical Support
- Relationship Building
- Organizational Skills
- Support Services
- Team building
- Active Listening
- Problem-Solving
Volunteer Experience
- Teen Shop, Inc., Philadelphia, PA 09/01/16, 06/01/19
- Member of a enrichment program for girls that helps to build self-esteem and reach attainable personal and career goals,
- Participate in innovative series of workshops, field trips, college tours, and community service projects,
- Receive mentorship from professionals in diverse fields (e.g., arts and culture, social services, healthcare)
- Stenton Family Manor Christmas Drive, Philadelphia, PA, 12/01/16,
- Served food to homeless children and families, Played games with children, Handed out Christmas presents to children and families.
- 09/01/16, Sickle Cell Walk, Philadelphia, PA, Participated in a charity fundraiser walk for a member of the Teen Shop organization.
- Community College of Philadelphia, Philadelphia, PA, 02/01/17
- Helped set up kiosk stands for books, Assist in organizing event, Helped guests check out books
- 02/01/18, The Terrace at Chestnut Hill - Meridian Senior Living, Philadelphia, PA, Played games with seniors, Baked cakes for seniors, Communicated with seniors
Timeline
Intern
East Stroudsburg University of Pennsylvania
01.2024 - 05.2024
Team member
Walmart
05.2023 - 01.2024
Team member
Shoprite
05.2023 - 05.2023
Crew member
Mcdonalds
05.2022 - 08.2022
Operations Assistant
East Stroudsburg University
09.2021 - 05.2024
Team member
Burlington
03.2021 - 06.2022
Team member/ Assistant manager
Family Dollar
12.2019 - 08.2020
Teachers Assistant
Cornerstone Christian Academy J-Rock Summer Camp
06.2019 - 08.2019
Crew member
Target
10.2018 - 01.2019
Crew member
Mcdonalds
03.2018 - 05.2018
Bachelor of Science - Psychology
East Stroudsburg University
Simon Gratz Mastery Charter High School
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