Tiasha McCaskill
Columbus,Ohio
Summary
Dynamic and dedicated professional with extensive experience in housekeeping at Hyatt, excelling in maintaining cleanliness and guest satisfaction. Proven ability in teamwork and problem resolution, ensuring efficient operations and a welcoming environment. Recognized for exceptional customer service and meticulous attention to detail, consistently enhancing the overall guest experience.
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Housekeeper
Board of Commisioners
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with 4 housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and windowsills to keep areas clean and comfortable.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Housekeeper
Hyatt
04.2022 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with 4 housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed 6 to 10 bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Packer/Inspector
Graham Personnel Services
07.2021 - 03.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized 2 work areas to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of 5 orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Customer Service Representative
Automated Health Systems Inc.
10.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained total of 10 detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Department Manager
Walmart
03.2018 - 10.2020
- Oversaw inventory management processes, maintaining optimal of 4 stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Cleaner
Columbus Museum of Art
04.2016 - 02.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Assembler
Edible Arrangments
04.2013 - 04.2016
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated effectively with team members to meet production targets consistently.
Education
High School Diploma -
Brookhaven High School
4077 Karl Rd06-2005
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Exceptional customer service
- Customer service monitoring
- Customer service and assistance
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Relationship building
Timeline
Housekeeper
Board of Commisioners
01.2023 - Current
Housekeeper
Hyatt
04.2022 - 12.2022
Packer/Inspector
Graham Personnel Services
07.2021 - 03.2022
Customer Service Representative
Automated Health Systems Inc.
10.2020 - 05.2021
Department Manager
Walmart
03.2018 - 10.2020
Cleaner
Columbus Museum of Art
04.2016 - 02.2018
Assembler
Edible Arrangments
04.2013 - 04.2016
High School Diploma -
Brookhaven High School
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