Tiauna Mcbride
Euless,Texas
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations.
Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries.
Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Representative
Allstate Corp
Remote
03.2023 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Health Plan One
Remote
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
Delivery Driver
FedEx
Irving, TX
01.2019 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Camden Fairview High School
Camden, AR05.2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Payment processing
- Technical support
- Delivery tracking
- Product upselling
- Sales closing
- Documentation and reporting
- Database data entry
Certification
IT Certification
Xray Tech
CDL
Timeline
Call Center Representative
Allstate Corp
03.2023 - 12.2024
Customer Service Representative
Health Plan One
01.2022 - 02.2023
Delivery Driver
FedEx
01.2019 - 12.2021
Camden Fairview High School