Tiawanna Herndon
113 E Judd St. Zebulon,NC
Summary
Results-driven logistics and customer service professional with extensive experience in optimizing delivery routes and enhancing operational procedures. Proven ability to boost customer satisfaction through effective communication and time management. Committed to excellence in a dynamic environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self-employed
Zebulon, NC
08.2022 - Current
- Optimized travel paths using advanced geographic resources.
- Verified accuracy of items loaded onto truck against shipping documents.
- Transported and safely delivered items to prevent damage or loss.
- Ensured prompt delivery of goods while complying with speed limits and traffic regulations.
Dispatcher
Intersection Logistics
Durham, NC
06.2019 - 10.2024
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Executed office operations like database updates, file management, and document preparation for supervisory evaluation.
Retail Pricing Coordinator
Food Lion
Raleigh, NC
11.2008 - 04.2017
- Ensured dissemination of accurate pricing and feature information.
- Evaluated tags on product shelves and implemented required price updates.
- Ensured accuracy of product prices in the Point-of-Sale system.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service and Sales Manager
Food Lion
Raleigh, NC
11.2002 - 06.2008
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Sanderson High School
Raleigh, NCSkills
- Clear communication
- Adaptability and flexibility
- Excellent time management skills
- Clean driving record
- Customer service
- Logistics
Certification
Bloodborne Pathogen
HIPAA Compliance
Class A Commercial Drivers Licenses
Timeline
Delivery Driver
Self-employed
08.2022 - Current
Dispatcher
Intersection Logistics
06.2019 - 10.2024
Retail Pricing Coordinator
Food Lion
11.2008 - 04.2017
Customer Service and Sales Manager
Food Lion
11.2002 - 06.2008
High School Diploma -
Sanderson High School
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