Tica Wynn
Richmond Hill,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm seeking a work family that will bring the best out in me as a leader and a team player.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Westin Savannah Harbor Golf Resort & Spa
06.2023 - Current
- Respond to customer inquires via phone, email, and chat.
- Resolve customer complaints and issues with-in a timely manner.
- Providing overall great customer service and team player attitude for working together.
- Maintaining the appearance of the property.
Hairstylist
Great Clips Salon
10.2022 - 10.2023
- Successfully managed a high volume of clients during peak hours.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Developed loyal following of clients by providing high-quality services.
Hair Salon Owner
Savannah Rootz Salon
01.2020 - 10.2023
- Great customer service back with over 20yrs.
- Respond well to customer complaints and concerns always in a timely manner.
- Booking keeping and maintaining the inventory of the salon.
- Marketing
- Continuing education
- Team building workshops
- Monthly salon meetings
Hairstylist
Great Clips
04.2018 - 01.2020
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Entrepreneur
Hairstylist
11.2013 - 01.2017
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
Education
Certification - Business Management
Savannah Enterpreneurial Center
Savannah, GA09.2014
Certification - Cosmetology
Charleston Cosmetology Institute
North Charleston, SC02.2001
High School Diploma -
Great Mills High School
Great Mills, MD05.1996
Skills
- Brand knowledge
- Lightspeed
- Communication skills
- Problem-solving
- Adaptability
- Empathy
- Taking responsibility
- Computer Skills
- Professionalism
Timeline
Customer Service Representative
The Westin Savannah Harbor Golf Resort & Spa
06.2023 - Current
Hairstylist
Great Clips Salon
10.2022 - 10.2023
Hair Salon Owner
Savannah Rootz Salon
01.2020 - 10.2023
Hairstylist
Great Clips
04.2018 - 01.2020
Entrepreneur
Hairstylist
11.2013 - 01.2017
Certification - Business Management
Savannah Enterpreneurial Center
Certification - Cosmetology
Charleston Cosmetology Institute
High School Diploma -
Great Mills High School
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