Tichelle Brown
Trenton,NJ
Summary
Dedicated professional with a history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Services
United States Air Force, USAF
Cookstown, NJ
03.2019 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies, and services.
Restaurant Food Server
Hard Rock Hotel
Biloxi, MS
04.2018 - 09.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Customer Service Representative Agent
Golden Nugget Hotel & Casino
Biloxi, MS
10.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 500 customers per day.
Customer Service Representative
Xerox
Montego Bay, Jamaica
05.2017 - 08.2017
- Facilitated Airline orders and completed accurate data to meet aggressive deadlines.
- Created and maintained detailed database to develop promotional sales.
- Provided ongoing guest service.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
Bachelors Degree in Criminal Justice - Criminal Justice
Colorado Technical University
Colorado Springs, CO10.2023
Pre-Law - Law (Pre-Law)
Brown's Town Community College
Jamaica 06.2017
High School Diploma -
Ferncourt High School
Jamaica 05.2014
Skills
- Technical Support
- Customer Service
- Active Learning
- Effective communication
- Time Management
- Computer Literacy
- Analytical and Logical Reasoning
- Flexibility
- Adaptivity
Timeline
Services
United States Air Force, USAF
03.2019 - Current
Restaurant Food Server
Hard Rock Hotel
04.2018 - 09.2018
Customer Service Representative Agent
Golden Nugget Hotel & Casino
10.2017 - 04.2018
Customer Service Representative
Xerox
05.2017 - 08.2017
Bachelors Degree in Criminal Justice - Criminal Justice
Colorado Technical University
Pre-Law - Law (Pre-Law)
Brown's Town Community College
High School Diploma -
Ferncourt High School
Similar Profiles
MICHAEL BELLEMICHAEL BELLE
Sports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air ForceSports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air Force
Philip D. SpencerPhilip D. Spencer
Aircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force BaseAircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force Base
Susannah ParkerSusannah Parker
Protocol Assistant at United States Air Force, USAF / Air National GuardProtocol Assistant at United States Air Force, USAF / Air National Guard
BRANTON BICKHAMBRANTON BICKHAM
Firefighter at United States Air Force, USAFFirefighter at United States Air Force, USAF
Noah KatzNoah Katz
Owner/Operator at Lou Dog's GymOwner/Operator at Lou Dog's Gym