- Meditation
Tichelle Fountain
Administrative Assistant
Clinton,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Coordinator
DCFS
Clinton, LA
12.2021 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Reduced intake processes time by developing application tracking and filing systems.
- Prepared detailed documents and reports in adherence administrative processes.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
Administrative Coordinator
DEPT OF CORRECTIONS
ANGOLA, LA
05.2019 - 03.2020
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
Front Office Manager
SWEET KAKES & DESSERTS
WOODVILLE, MS
01.2010 - 03.2020
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Cashier Specialist
Treppendahl's Super Foods
Woodville, MS
04.2008 - 01.2010
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Checked personal identifications during alcohol and tobacco sales.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
Associate of Science - Business
Baton Rouge Community College
Baton Rouge, LA 01.2021 - Current
BBA - BUSINESS
Alcorn State University
Lorman, MS 05.2001 -
Certificate - Business Administration And Management
Martin Luther King Career & Technology Complex
Woodville, MS 08.2008 - 05.2010
Skills
- Tech-savvy
Interests
- Reading
- Traveling
Timeline
Administrative Coordinator
DCFS
12.2021 - Current
Associate of Science - Business
Baton Rouge Community College
01.2021 - Current
Administrative Coordinator
DEPT OF CORRECTIONS
05.2019 - 03.2020
Front Office Manager
SWEET KAKES & DESSERTS
01.2010 - 03.2020
Certificate - Business Administration And Management
Martin Luther King Career & Technology Complex
08.2008 - 05.2010
Cashier Specialist
Treppendahl's Super Foods
04.2008 - 01.2010
BBA - BUSINESS
Alcorn State University
05.2001 -
Similar Profiles
Jordan RossJordan Ross
Receptionist at DCFSReceptionist at DCFS
Victoria A. BrigaliaVictoria A. Brigalia
Child Welfare Specalist at DCFSChild Welfare Specalist at DCFS
Lofter PerkinsLofter Perkins
Foster Care Provider at DCFSFoster Care Provider at DCFS