Ticina Williams
Tire and Lube Technician
Conyers,GA
Summary
Dependable United States Air Force veteran with several years of experience in leadership, meticulously detail- oriented who demonstrates expertise in repairing car parts and maintaining tools and equipment at a professional standard. Possesses a strong willingness to learn and exceptional manual dexterity. Professional automotive technician with hands-on experience in tire and lube services, ensuring vehicle safety and performance. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in diagnostic tools, maintenance procedures, and customer service, providing reliable and efficient solutions. Known for dependability and proactive approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Tire and Lube Technician
Goodyear Auto Service Center
08.2024 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Collaborated with senior technicians on challenging diagnostic tasks, gaining valuable hands-on experience in troubleshooting techniques.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Senior Manufacturing Technician
Takeda
07.2019 - 07.2024
- Inspected finished products for quality and adherence to customer specifications
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Enhanced production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Mentored junior team members and provided regular performance feedback, fostering a culture of continuous learning and professional growth.
Automobile Mechanic and Tow Truck Operator
BNT Towing
10.2018 - 06.2019
- Secured vehicle to tow truck and checked all attachments for safe operation
- Fastened chains, straps, covers and binders to secure load during transit
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- Replaced damaged, missing or defective parts with new and refurbished components
Probation Office
Judicial Alternatives of Georgia
12.2017 - 12.2018
- Coordinated multiple reinstitution plans and ensure procedures were accurately followed
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
Unarmed Security Officer
Allied Universal Security Services
02.2017 - 12.2017
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
- Provide preventive maintenance on all personal equipment and safety equipment used on patrols
- Directed guests around building and answered accessibility questions
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Customer Service Representative
Vetconnexx
02.2016 - 02.2017
- Successfully implemented new solutions and recognize opportunities to up sell accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolve problems by clarifying issues; exploring answers and alternative solutions for customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Correctional Officer
Bay Correctional Facility United
04.2014 - 12.2015
- Run and monitor support groups to reduce re-offenders and rehabilitate current offenders
- Oversee 300+ inmates while providing proper protection and support to fellow team members
- Report and correct any incident that occurs while on duty and provide a future prevention plan
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Security Forces Specialist
United States Air Force
01.2007 - 02.2014
- Provide vital support throughout deployments to maintain safety of all Airmen involved
- Obtained specialized training in survival, emergency medicine and foreign languages
- Recipient of several medals for services provided while overseas during military operations
- Responsible for leading lower rank Airmen and providing guidance for their career
- Conducted regular patrols on foot or using vehicles, ensuring the protection of assigned areas and assets.
Education
Automotive Technician -
Lincoln Technical Institute
East Point, GA10.2024
Aviation -
Aviation Institute of Maintenance
Atlanta, GA01.2019
Associates - Criminal Justice
Community College of the Air Force
01.2009
High School Diploma -
American Youth Works
Austin, TX05.2005
Skills
- Managing Operations and Efficiency
- Work Area Cleanliness
- Corrective Maintenance
- Technical aptitude
- Hand tools proficiency
- Dependable and Responsible
- Safety Compliance
- Replacing parts
- Automotive Lift Operation
- Automobile repair
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Tire and Lube Technician
Goodyear Auto Service Center
08.2024 - Current
Senior Manufacturing Technician
Takeda
07.2019 - 07.2024
Automobile Mechanic and Tow Truck Operator
BNT Towing
10.2018 - 06.2019
Probation Office
Judicial Alternatives of Georgia
12.2017 - 12.2018
Unarmed Security Officer
Allied Universal Security Services
02.2017 - 12.2017
Customer Service Representative
Vetconnexx
02.2016 - 02.2017
Correctional Officer
Bay Correctional Facility United
04.2014 - 12.2015
Security Forces Specialist
United States Air Force
01.2007 - 02.2014
Associates - Criminal Justice
Community College of the Air Force
High School Diploma -
American Youth Works
Automotive Technician -
Lincoln Technical Institute
Aviation -
Aviation Institute of Maintenance
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