Ticore Seymour

• Collaborated with over 10 cross-functional teams for the successful implementation of new compliance initiatives.
• Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
• Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
• Prepared documentation and records for upcoming audits and inspections.

• Duties:
• Maintained up-to-date knowledge about relevant laws, regulations, and industry trends affecting organizational controls.
• Led workshops aimed at promoting awareness of industry best practices among colleagues.
• Monitored and reported two- three branches on aligned group risk concentration, identifying current and emerging risk, assessing risk appetite and facilitating business dialogue.
• Established effective monitoring practices, identifying areas of non-compliance or potential risk exposure.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

• Duties: Enhancing Customer Experiences.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Maintaining, operating and troubleshooting all broadcast equipment to ensure seamless radio transmission .

Support the daily operations by performing a variety of tasks related to seafood processing, packaging and plant maintenance.