Ticorea Newsome
Montgomery,TX
Summary
I am a highly enthusiastic, positive, and dedicated individual who is interested in acquiring a benefits position within a challenging yet thriving company which offers growth opportunities and career development.
Overview
12
12
years of professional experience
Work History
Pension Analyst for 3(16) Department
Angell Pension Group, Inc.
East Providence, RI
11.2022 - 09.2024
- Verification of eligibility and vesting on a semi annual basis
- Review of Form 5500 and annual notices
- Skilled with problem resolution regarding payroll uploads
- Experience with different recordkeepers
- Prepare semi annual reports to be provided to clients
- Proficient and accurate in my review processes
Senior Operations Specialist
Alliance Benefit Group Of Houston
Houston, TX
09.2018 - 11.2022
- Client, participant, and record keeper liaison for assigned plans
- Heavy expertise in distribution and loan request processing
- Primary overseer of 3(16) products and special services
- Primary processor for contributions
- Worked efficiently with the Relius system to perform record keeping tasks
- High processing performer with minimal to no errors in completion of requests for high volume plans
- Facilitated training for new representatives for my team and special projects
- Processed ADP/ACP, 402g, and 415 corrections due to testing
Collections Specialist
Convergent Outsourcing, Inc.
Houston, TX
02.2018 - 09.2018
- Achieved performance goals on a consistent basis
- Applied training and persuasive communication strategies to overcome objections
- Set up drafts and processed immediate payments
- Trained new team members on scripts, company services and performance strategies
- Maintained a high volume of calls to meet demands of busy group
- Used skip tracing and other techniques to locate debtors
- Worked in call center environment handling manual and automatically dialed outbound calls
- Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
Customer Service Representative
Acclara Solutions, LLC
Houston, TX
05.2017 - 12.2017
- Patient billing specialist that primarily assist patients with a professional experience while processing their payments via phone or website
- Outbound call to patients to provide friendly reminders and additional assistance with processing payments for outstanding accounts
- Expert about accounts and business practices so that patient understands billing
- Exceptional ability to multitask using phone devices, computer software, along with great professionalism to aid with the meeting company goals
Benefits Specialist
Transamerica Retirement Solutions
Houston, TX
09.2012 - 07.2016
- Subject Matter Expert for all clients within the defined contribution line of business
- Provide Total Benefits Outsourcing for health benefits, defined benefit, and defined contribution departments
- First point of contact for participant inquiries in an attempt to retain existing business
- Explain individual investment performances based on stock market trends and fluctuations
- Process financial transactions and participant enrollments while providing consultative services based on individual utilization
Education
Associate of Applied Science - Dental Hygiene
Houston Community College
Houston, TXSkills
- Payment processing
- Persuasion techniques
- Call center experience
- Scripted responses
- Self-motivated professional
- Problem-solving
- Collections processing
- MS Office Suite
- Strong communication skills
- Customer service
- Repayment plan structuring
- Analytical Problem Solving
- Report Preparation
- Benefits Administration
- Attention to Detail
- Time management abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Pension Analyst for 3(16) Department
Angell Pension Group, Inc.
11.2022 - 09.2024
Senior Operations Specialist
Alliance Benefit Group Of Houston
09.2018 - 11.2022
Collections Specialist
Convergent Outsourcing, Inc.
02.2018 - 09.2018
Customer Service Representative
Acclara Solutions, LLC
05.2017 - 12.2017
Benefits Specialist
Transamerica Retirement Solutions
09.2012 - 07.2016
Associate of Applied Science - Dental Hygiene
Houston Community College
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