Tieara Thomas
San Antonio,TX
Summary
Experienced CSR with a strong work ethic and proven ability to deliver exceptional customer service. Skilled in multitasking and time management, consistently providing positive and memorable experiences for customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GRO Provider
TruLight127 Ministries
Seguin, TX
05.2024 - Current
- Offered support to young individuals in their everyday activities, catering to the specific needs of children and adolescents ranging from newborns up to 18 years old. Assisted them in tasks such as preparing meals, managing household chores, and ensuring personal hygiene.
- House/room checks, laundry, and other assigned tasks.
- Ensured the safety and security of youth in care.
- Administered medications and performed CPR-First Aid according to established protocols. Observed changes in behavior including side effects of medication and unusual behaviors
- Maintained punctuality in preparing children for school
- Prepare and supervise meals and snacks, providing training to youths as per schedule.
- Monitored and supervised the activities of youth within the vicinity.
- Maintained cleanliness and organization in household
- Maintained a flexible approach to support the achievement of overall agency goals.
- Performed occasional travel duties to transport youth in care.
Customer Service Representative
Ibex Global
10.2023 - Current
- Handled inbound and outbound calls effectively.
- Managed and facilitated reservation/ride bookings for non-medical emergency situations.
- Experienced in efficient data entry processes.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
CUSTOMER SERVICES REPRESENTATIVE
MAXIMUS
11.2018 - 11.2021
- Handling incoming calls for 211
- Researching account provided by consumer info about benefits
- Updating acct as needed
- Help with apply for benefits or mail application if needed.
LAUNDRY ATTENDANT
ROSEWOOD REHABILITATION CENTER
06.2017 - 11.2018
- I worked in the laundry room washing, folding and sorting the consumer's clothing
- I also had the responsibility of returning the consumers' belongings to their rooms.
CUSTOMER SERVICE REPRESENTATIVE
MILLENNIUM 1 SOLUTIONS
06.2014 - 02.2017
- Currently handling inbound calls assisting customers with processing their claims for their phones explaining their policies and how the insurance works
- Creation labels and Take payments.
CUSTOMER SERVICE REPRESENTATIVE
TRANSCOM
02.2014 - 06.2014
- I handle AARP general Membership inbound calls by providing general information for products and services that alleys in the AARP corner to their customers
- I update/add a membership account.
Education
High School Diploma -
George Gervin Academy
06.2009
Level 2 Security Clearance -
Top Gun Security Academy
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Ability to Learn Quickly
- Excellent Customer Service Skills
- Multitask
- Computer Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication
- Typing
- Time management
- Proper Phone Etiquette
- Adaptability
- Observational skills
- First-aid and CPR
- Public safety and security
Personal Information
Work Permit: Authorized to work in the US for any employer.
Certification
- Level 2 security Clearence Top Gun Security Academy
Languages
English
Professional
Timeline
GRO Provider
TruLight127 Ministries
05.2024 - Current
Customer Service Representative
Ibex Global
10.2023 - Current
CUSTOMER SERVICES REPRESENTATIVE
MAXIMUS
11.2018 - 11.2021
LAUNDRY ATTENDANT
ROSEWOOD REHABILITATION CENTER
06.2017 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
MILLENNIUM 1 SOLUTIONS
06.2014 - 02.2017
CUSTOMER SERVICE REPRESENTATIVE
TRANSCOM
02.2014 - 06.2014
High School Diploma -
George Gervin Academy
Level 2 Security Clearance -
Top Gun Security Academy
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