Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tieasha Hiller

Hopkins ,SC

Summary

Seeking a Customer Service Representative role with 3 years of experience in customer engagement and problem resolution. Skilled in managing high-volume calls and streamlining processes to enhance client satisfaction. Proven ability in developing effective customer relationships and improving service standards.

Overview

3
3
years of professional experience

Work History

Business Owner

Uniquelookz Boutique
Columbia, SC
02.2022 - 04.2024
  • Developed and maintained effective customer relationships, ensuring satisfaction through high-quality service and product offerings
  • Managed financial operations, including bank deposit preparation, sales processing, and transaction reporting, to support business stability and growth
  • Conducted needs assessments with clients to provide tailored solutions that addressed their requirements
  • Administered business budget, accounting, purchasing, and bi-weekly payroll, while also training staff to optimize performance and operational efficiency.

Data Entry Clerk

Teleperformance
Columbia, SC
04.2021 - 03.2024
  • Provided stellar customer support by managing high volumes of inbound/outbound calls, ensuring issues were resolved with professionalism and a focus on client satisfaction
  • Achieved proficiency in various software platforms, enhancing call-handling efficiency and reducing customer wait times
  • Streamlined call resolution processes, leading to a reduction in average call handling time while upholding high-quality service standards
  • Elevated first-call resolution metrics through meticulous issue analysis and deployment of effective problem-solving strategies.

Medical Assistant

Chiropractic Office
Columbia, SC
11.2020 - 08.2021
  • Maintained a clean and orderly environment by sanitizing exam rooms and organizing medical equipment, ensuring optimal patient care and safety
  • Facilitated patient intake by documenting medical histories, medications, symptoms, and allergies; managed medical records through efficient filing and scanning
  • Supported clinical operations by scheduling appointments, registering patients, and managing the distribution of prescribed pharmaceutical samples.

Education

High School Diploma -

Eau Claire High School
Columbia, SC

Medical Assistant -

South Eastern Institution
Columbia, SC

Skills

  • Contract Management
  • Staff Management
  • Employee Development
  • Customer Service
  • Business Development
  • Business Planning
  • Issue Resolution
  • Cost Analysis and Savings
  • Sales Development
  • Customer Relations
  • Date entry
  • Inventory Management
  • Customer Service Management
  • Time Management
  • Performance Improvements
  • Multitasking
  • Communication
  • Problem-solving
  • Interpersonal Skills

Timeline

Business Owner

Uniquelookz Boutique
02.2022 - 04.2024

Data Entry Clerk

Teleperformance
04.2021 - 03.2024

Medical Assistant

Chiropractic Office
11.2020 - 08.2021

High School Diploma -

Eau Claire High School

Medical Assistant -

South Eastern Institution
Tieasha Hiller