Tieborogo Ouattara
HINESVILLE,GA
Summary
Dynamic French Customer Service Representative with a proven track record at MTN, excelling in conflict resolution and customer loyalty enhancement. Adept at active listening and critical thinking, I effectively managed high-stress situations while ensuring customer satisfaction. My empathetic approach and problem-solving skills fostered positive relationships and repeat business.
Overview
9
9
years of professional experience
Work History
French Customer Service Representative
MTN
01.2018 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Child Caregiver
ASSANA LLC
01.2016 - 12.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Associate of Arts - Logistics Management
ITEA
BOUAKE IVORY COAST06-2015
High School Diploma -
LYCEE DJIBO SOUNGALO
BOUAKE IVORY COAST07-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Careful Person
- Humanism
fluent French speaker
Born and raised in a french speaking country named Ivory Coast.
i am still in a process of learning English.
Languages
French
Native or Bilingual
Timeline
French Customer Service Representative
MTN
01.2018 - 09.2024
Child Caregiver
ASSANA LLC
01.2016 - 12.2017
Associate of Arts - Logistics Management
ITEA
High School Diploma -
LYCEE DJIBO SOUNGALO
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