Tiehesia Moore Grace
Brooklyn
Summary
Dedicated administrative professional with extensive experience within the NYC Human Resources Administration (HRA). Proven track record in supervising staff, ensuring policy compliance, and managing complex case assignments. Seeking a challenging position to further enhance career responsibilities and operational skills.
Overview
2027
2027
years of professional experience
Work History
Principal Administrative Assistant
NYC Human Resource Administration
Brooklyn, NY
11.2025 - Current
- Maintain operational integrity by ensuring 100% compliance with agency policies and regulatory procedures. "Maintained operational integrity by ensuring 100% compliance with agency policies and regulatory procedures."
- Facilitate staff development and provided technical support to resolve complex operational challenges."
- Orchestrate case distribution by reviewing and correcting documentation to ensure equitable and accurate workload management.
- Spearhead the production of comprehensive daily reports to track performance metrics and unit outcomes."
- Coordinate time and leave management to ensure administrative accuracy and consistent departmental coverage
Principal Administrative Assistant
NYC Human Resource Administration
Brooklyn
05.2022 - 11.2025
- Supported operational integrity by achieving full compliance with agency policies and regulatory procedures.
- Implemented staff development strategies and offered technical assistance to navigate and resolve complex operational challenges.
- Orchestrate case distribution by reviewing and correcting documentation to ensure equitable and accurate workload management.
- Oversaw creation of thorough daily reports to evaluate performance metrics and assess unit outcomes.
- Coordinate time and leave management to ensure administrative accuracy and consistent departmental coverage
POD COORDINATOR
HRA COVID REDEPLOYMENT
Brooklyn, NY
2020 - 2022
- Coordinated scheduling and logistics for COVID-19 vaccination events, ensuring efficient operations.
- Developed training materials for staff on health protocols and safety measures related to COVID-19 response.
- Assisted in data collection and reporting on vaccination progress to support public health initiatives.
- Collaborated with team members to streamline processes for patient registration and follow-up communications.
Principal Administrative Assistant
NYC Human Resource Administration
Brooklyn, NY
10.2015 - 05.2018
- Enforced adherence to established policies and procedures.
- Assessed staff requirements to enhance operational efficiency.
- Review, correct and sign off information submitted by workers
- Ensured timesheets were submitted timely for approving
- Facilitated training sessions and provided support to enhance worker skills.
- Compiled and analyzed daily reports to ensure accurate data representation.
Eligibility Specialist II
NYC Human Resource Administration
07.2015 - 10.2015
- Restored lost benefits and reviewed "Aid to Continue" requests to maintain client support.• Calculated accurate assistance amounts for Public Assistance, Food Stamps, and Medicaid.• Monitored daily operations to ensure 100% adherence to agency policies and procedures.• Trained and supported staff to ensure all team needs and operational goals were met.• Managed case distribution by reviewing, correcting, and assigning files to staff.• Expertly utilized WMS, EMEDNY, and HRA Viewer to manage and verify case data.• Resolved case actions based on Fair Hearing decisions and communicated outcomes to clients.• Researched and resolved information requests from clients and staff through coordination with leadership.• Streamlined departmental operations through daily reporting and time/leave management.• Organized complex case folders and documentation to maintain accurate, continuous history.• Conducted face-to-face interviews to determine eligibility for residential and homebound clients.• Processed and transferred sensitive client data into official records with high accuracy.
Education
Associates Degree - Office Technologies
PLAZA BUSINESS COLLEGE
QUEENS, NYSkills
- WMS, POS, Scanning and Indexing via POS, PAM, City Time
- Microsoft Suite
- Data Entry
- Alpha Numerical Filing
- Communication and Reporting
Timeline
Principal Administrative Assistant
NYC Human Resource Administration
11.2025 - Current
Principal Administrative Assistant
NYC Human Resource Administration
05.2022 - 11.2025
Principal Administrative Assistant
NYC Human Resource Administration
10.2015 - 05.2018
Eligibility Specialist II
NYC Human Resource Administration
07.2015 - 10.2015
POD COORDINATOR
HRA COVID REDEPLOYMENT
2020 - 2022
Associates Degree - Office Technologies
PLAZA BUSINESS COLLEGE