Mikhail Parsons
Amazon
WORCESTER,MA
10
years of professional experience
Results-driven operations professional with experience leading teams and supporting high-volume retail and warehouse operations. Proven ability to coordinate workforce scheduling, manage inventory, maintain operational efficiency, and deliver exceptional customer service in fast-paced environments. Recognized for adaptability, reliability, and a hands-on leadership approach, with a strong track record of maintaining productivity during staffing shortages while ensuring organized and efficient operations.
Work History
Process Assistant
1 Year 8 Months- Led daily operations for teams of up to 16 associates within a high-volume robotics fulfillment center, ensuring productivity, quality, and safety objectives were consistently met.
- Coordinated staffing assignments and labor allocation across multiple operational areas, adapting to changing priorities to maintain workflow efficiency.
- Coached, trained, and supported associates on operational procedures, safety standards, and quality expectations to promote consistent performance.
- Monitored key operational metrics and collaborated with leadership to identify workflow challenges, implement solutions, and improve shift execution.
- Leveraged warehouse management systems, handheld technology, and operational reporting tools to track performance, investigate issues, and support informed decision-making.
- Collaborated with cross-functional teams to resolve operational disruptions, maintain production flow, and achieve daily business objectives.
- Fostered a culture of accountability, teamwork, and safety through clear communication and proactive leadership on the production floor.
Store Associate
2 Years 4 Months- Opened and closed the store by completing operational procedures, cash accountability tasks, and preparing the store for daily business.
- Received, scanned, and stocked merchandise deliveries, ensuring timely inventory replenishment and accurate product organization.
- Maintained food service operations in compliance with company standards for quality, cleanliness, and food safety.
- Maintained a clean, organized, and hazard-free store environment to support customer safety and operational excellence.
- Earned the trust of store management by consistently demonstrating reliability, accountability, and the ability to work independently while supporting daily operations.
Assistant Manager
2 Years- Assisted the Store Manager with employee scheduling, workforce planning, and daily operational coordination to maintain efficient store performance.
- Coordinated shift coverage and addressed chronic staffing shortages by reallocating responsibilities to ensure uninterrupted store operations.
- Maintained efficient store operations during chronic COVID-19 staffing shortages by independently managing inventory, customer service, food service, and store maintenance, ensuring uninterrupted operations and timely customer service while shifts were reduced from a typical three employees to as few as one.
- Received, organized, and stocked merchandise deliveries in a timely manner to maintain product availability and operational efficiency.
- Assumed primary responsibility for stocking, organizing, rotating, and merchandising refrigerated inventory using first-in, first-out (FIFO) inventory practices to maintain freshness and reduce product waste.
- Assisted with inventory counts, stock replenishment, and inventory accuracy to support daily operations and product availability.
- Maintained a clean, organized, and hazard-free store environment by conducting routine inspections and promptly addressing safety and housekeeping concerns.
- Delivered prompt, professional customer service by resolving customer concerns and supporting a positive shopping experience in a fast-paced retail environment.
- Demonstrated flexibility by performing cross-functional responsibilities across inventory management, customer service, food service, merchandising, and store operations to support business needs.
Shipper
2 Years- Loaded outbound trailers with a strong focus on organization, space utilization, and load stability to support safe and efficient transportation.
- Consistently constructed organized, well-balanced trailer loads that promoted safe freight movement and maximized trailer capacity.
- Earned a reputation for producing consistently organized and efficient trailer loads through attention to detail and adherence to shipping standards.
- Maintained high standards of accuracy and consistency while loading outbound trailers in a fast-paced distribution center environment.
- Cross-trained in multiple distribution center departments to provide operational support and maintain workflow during changing business needs.
- Maintained a clean, organized, and safety-focused work area in accordance with company policies and operational standards.
Stocker
2 Years 3 Months- Maintained consistent productivity while stocking merchandise and replenishing inventory in a fast-paced distribution center environment.
- Utilized a headset-directed order picking system to accurately fulfill customer orders while consistently meeting established productivity standards.
- Demonstrated reliability and efficiency by maintaining a steady work pace while adhering to quality and accuracy expectations.
- Contributed to efficient warehouse operations by organizing merchandise and supporting timely order fulfillment.
Education
High School Diploma
Skills
Team Leadership
Workforce Planning & Scheduling
Inventory Management
Logistics & Distribution
Shipping & Receiving
Staff Training & Development
Cross-Functional Collaboration
Customer Service
Problem Solving
Time Management
Adaptability
Microsoft Excel
Warehouse Management Systems (WMS)
Inventory Management Systems
RF Scanning Equipment
Point-of-Sale (POS) Systems
Timeline
Process Assistant
Amazon
10.2024 - 06.2026Read More
Store Associate
Mobil
06.2022 - 10.2024Read More
Assistant Manager
Cumberland Farms
04.2020 - 04.2022Read More
Shipper
TJ Maxx Distribution Center
06.2018 - 06.2020Read More
Stocker
Imperial Distributors Inc
03.2016 - 06.2018Read More
Quabbin Regional High School
High School Diploma
Read More