Nicholas Guasp

• Anticipated peak-volume conveyor failure point and implemented a manual transport contingency plan, coordinating associates and equipment to maintain outbound flow during peak operations.
• Partnered with engineering to analyze recurring conveyor jams and provide floor-level operational input, contributing to adjustments in belt speeds and significantly reducing downtime.
• Built a mentorship pipeline by offering high-visibility leadership opportunities and delivering actionable, objective-based feedback, helping multiple associates earn promotions into leadership roles.
• Coordinated daily operations in a robotics-assisted department of 100+ associates, while maintaining strict safety standards and resolving personal conflicts.

• Supported department operations and workforce readiness during launch of a new building, stepping into a temporary leadership role for 4 months in absence of a Process Assistant within a high-volume fulfillment environment.

• Assumed floor leadership responsibilities, coordinating labor placement, workflow priorities, and real-time problem resolution to maintain throughput

• Trained over 20 classes of new hires across multiple operational pathways, delivering instruction on standard work, safety, and robotics interaction

• Monitored productivity and quality metrics, addressing bottlenecks to prevent downtime

• Served as primary communication bridge between associates and leadership to reinforce policies and performance standards

• • Consulted with customers to identify needs and recommend appropriate vehicle solutions, guiding them through a multi-step purchasing process from initial contact to delivery. Coordinated with finance and service departments, maintained professional communication, and resolved concerns to ensure a smooth transaction experience. • Maintained organized follow-ups and relationship management through CRM tracking, generating repeat business and referrals. Proactively addressed objections and prevented deal delays, improving closing consistency and overall customer satisfaction.

• Operated as an infantry rifleman responsible for security, accountability, and mission readiness in high-risk environments. Led and trained small teams, enforced procedures and safety discipline, and made time-sensitive decisions under pressure while maintaining team coordination and operational standards.

Led shift operations in a high-volume restaurant while enforcing safety, sanitation, and operational standards. Implemented structured procedures that improved workflow consistency and reduced service errors.

• Directed and coached team members to maintain safe food handling and clean workstations
• Trained and developed new hires on procedures, quality standards, and customer service
• Resolved customer issues and kept service times on target during peak hours
• Managed cash controls, closing reports, and daily operational checks

Strengthened leadership and team development skills while maintaining a safe, efficient environment under pressure.