Reliable innovator with 3 years of Amazon Process Assistant experience focused on data‑driven process improvements, throughput optimization, and cross‑functional problem solving. Meticulous, goal‑oriented team leader who plans and executes operational initiatives with accuracy and adaptability in fast‑paced environments.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon Sortation BFI4
SeaTac, WA
06.2020 - 04.2024
Mitigated average cross‑dock transfer time from 18 minutes to 9 minutes (50% improvement), increasing sort throughput and enabling an additional 2,400 units processed per shift.
Decreased average cross‑dock transfer time from 18 minutes to 9 minutes (50% improvement), increasing sort throughput and enabling an additional 2,400 units processed per shift.
Reduced average inbound staging cycle time from 42 minutes to 23 minutes (45% improvement), enabling an additional 5,000 units processed per shift and improving sort capacity during peak.
Diminished Sort DPMO from 4,500 to 1,600 in 6 months, lowering defects per million opportunities by 65% and improving sort accuracy and downstream throughput.
Maintained recirculation under 12% during peak and balancing cube size to mitigate jams on the FMH conveyor (network example: 11.5% average).
Reduced recordable incidents 58% (12 → 5 per year) by enforcing PPE, hazard tagging, and facilitating daily safety huddles.
Lessened Problem Solve tickets 48% (1,250 → 650/month) in 4 months by implementing targeted root‑cause countermeasures and revised escalation standard work.
Improved Ship Dock accuracy from 98.1% to 99.6% in 3 months, reducing customer returns and late shipments.
Transportation Associate
Amazon Fulfillment Center BFI4
Kent, WA
04.2024 - Current
Improved yard utilization efficiency 18 percentage points (62% → 80%) in 3 months, enabling storage for surge inventory without additional leased space.
Performed yard audits and maintained yard audit compliance at over 90%; identified and corrected 10 labeling/location errors per Offsite audit
Reduced average trailer touches from 2.4 to 1.0 (58% reduction) in 8 weeks by streamlining inbound empty trailers directly to outbound staging for utilization, increasing trailer availability 22% and saving an estimated ~160 labor hours/week.
Cut recordable incidents by 54% in 6 months; translated findings into standard work and engineering fixes that eliminated repeat hazards and improved trailer inspection compliance.