Tieji L. Williams
High Point,USA
Summary
- Customer Service
- Theological Education
- Research & Analyzing
- Administrative Professional
- Team Player
- Problem Solver
- Natural Leader
- Computer Savvy
Overview
19
19
years of professional experience
Work History
Box Office Manager
ASM Global at Wake Forest
Winston Salem, North Carolina
01.2023 - Current
- Directs and oversees the internal control of daily operations as outlined in the ASM’s Box Office Manual.
- Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws.
- Supervisory Responsibilities include oversee staff schedules, instructs, and trains ticket sellers as to the proper selling procedures.
- Responsible for the overall direction, coordination, and evaluation of these units.
- Prepares cash banks for ticket sellers and verifies cash sales and banks at the end of shifts.
- Prepares and submits a daily report of business transactions and consignment sales to Finance department.
- Makes bank deposits.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
- Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle box office questions without assistance.
Outreach and Advocacy Coordinator
Acts Ministry
High Point, North Carolina
01.2022 - Current
- Acts Ministries of High Point, N.C. reaches out to those often shunned by society.
- Acts seeks to help individuals struggling with homelessness, hunger, violence and crime, drug addiction, mental illness and overall spiritual pain.
- Acts not only seeks to meet their physical needs, but also by feeding their souls, through sharing the love of Christ.
Library Research Associate (Reference/Non-Fiction Floor)
City of High Point - High Point Public Library
High Point, North Carolina
01.2019 - 12.2023
- Analyze information requests to determine which materials will best meet that researcher's needs.
- Provide effective customer support from the start of interaction to completion by answering the patron's question or guiding them to the appropriate resource.
- Provide one-on-one assistance to patrons in any of the library computer labs, conference rooms, and/or classrooms.
- Work with outside groups or committees to determine the needs of the research library in terms of acquiring books and other information materials.
- Set up, organize, and teach basic computer and business skill classes using the NC Works program.
- Maintain statistical data on periodicals and acquisitions activities.
Community DJ
WQFS-Greensboro
01.2017 - 01.2020
- On air radio disc jockey for WQFS-Greensboro 90.9 FM.
- Plays songs, announce station identification and maintain station’s MCR logs.
- Organize compact discs.
- Organize vinyl records.
- Listen and pick songs.
- Plan and organize structure of upcoming shows.
- Oversee and maintain social media channels for station and show promotion.
Guardian Ad Litem (G.A.L.)
Court Appointed Special Advocates (CASA)
09.2018 - 01.2019
- GAL’s ensure adolescents are safe and within a healthy environment while displaced from their home.
Box Office Assistant
City of High Point - High Point Theatre and Art Exhibition
High Point, North Carolina
11.2006 - 01.2019
- Ensures that all work is performed in accordance with OSHA and City of High Point Safety Standards and Policies.
Education
Master of Arts - Theology, Ethics and Culture
Greensboro College
Greensboro, NC05.2022
Bachelor of Arts - Religious Studies & Women’s Gender and Sexuality Studies
Guilford College
Greensboro, NC05.2017
Associate of Applied Science - Entertainment Technology & Artist Management
Guilford Technical Community College
Jamestown, NC05.2013
Skills
- Cash handling
- Ticketing software
- Staff training
- Sales reporting
- Operational oversight
- Customer relationship management
References
Maxine Days, Librarian II, 336-883-3646, maxine.days@highpointnc.gov, Gail Simpson, Executive Assistant, 336-883-3660, gail.simpson@highpointnc.gov, Elizabeth Hinkle, Business Manager, 336-883-3401, elizabeth.hinkle@highpointnc.gov, Tonya Hills, Mortgage/Credit Specialist (Bank of America), 336-259-3504, tonya.everette@yahoo.com, Thomia Gilmer, Owner, Accountant (Regional Tax Services), 404-205-3531, regionaltaxes@yahoo.com, Dr. C. Wess Daniels, PhD, Dir. of Friends Center and Quaker Studies, 336-316-2445, danielscw@guilford.edu
Volunteer Advocacy Outreach
- Acts Ministry, Outreach and Advocacy Coordinator, High Point, North Carolina, 01/22, present, Acts Ministries of High Point, N.C. reaches out to those often shunned by society. Acts seeks to help individuals struggling with homelessness, hunger, violence and crime, drug addiction, mental illness and overall spiritual pain. Acts not only seeks to meet their physical needs, but also by feeding their souls, through sharing the love of Christ.
- Guardian Ad Litem (G.A.L.), Court Appointed Special Advocate, 09/18, 12/19, Court Appointed Special Advocates (CASA) is a national association in the United States that supports and promotes court-appointed advocates for abused or neglected children. GAL’s ensure adolescents are safe and within a healthy environment while displaced from their home.
- Community DJ, On air radio disc jockey, Greensboro, North Carolina, 01/17, 12/20, On air radio disc jockey for WQFS-Greensboro 90.9 FM. Plays songs, announce station identification and maintain station’s MCR logs. Organize compact discs. Organize vinyl records. Listen and pick songs. Plan and organize structure of upcoming shows. Oversee and maintain social media channels for station and show promotion.
Study Abroad Experience
2017 Study Abroad Experience – China, The Digital Silk Road. Hybrid course – In person lecture plus study abroad experience in China for a time period of 23 days. Digital research included research 11 cities like: Beijing, Xian, Xinjiang and Kashgar. Played an extensive role in digital mapping, digital content creator and editor using JS Digital Story Map software. Plus, openly presented The Digital Silk Road experience along with the digital map to Guilford colleagues and visiting professors from local universities. Personal map featured on Guilford College’s website., Team Sky, http://silkroad.ds.guilford.edu/
Websites
Timeline
Box Office Manager
ASM Global at Wake Forest
01.2023 - Current
Outreach and Advocacy Coordinator
Acts Ministry
01.2022 - Current
Library Research Associate (Reference/Non-Fiction Floor)
City of High Point - High Point Public Library
01.2019 - 12.2023
Guardian Ad Litem (G.A.L.)
Court Appointed Special Advocates (CASA)
09.2018 - 01.2019
Community DJ
WQFS-Greensboro
01.2017 - 01.2020
Box Office Assistant
City of High Point - High Point Theatre and Art Exhibition
11.2006 - 01.2019
Master of Arts - Theology, Ethics and Culture
Greensboro College
Bachelor of Arts - Religious Studies & Women’s Gender and Sexuality Studies
Guilford College
Associate of Applied Science - Entertainment Technology & Artist Management
Guilford Technical Community College