Tielle Drysdale
Las Vegas,NV
Summary
Motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, proven skills in promoting products and boosting revenue. Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly self-motivated, familiar with various settings and comfortable working in a fast-pace environment while keeping a positive, team work attitude. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Server
Wynn Las Vegas
Las Vegas, NV
04.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Upsold menu items, promoting bottle list to bolster sales %.
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Pampered guests with attentive hands-on food service to create repeat business.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained and acclimated new servers to restaurant's culture and operations.
Sales Representative
Planet Green
Las Vegas, NM
01.2022 - 01.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Representative
Westgate Resorts
Las Vegas, NV
01.2015 - 12.2016
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Recommended merchandise to customers based on needs and preferences.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Assistant Manager
Drysdale BJJ
Las Vegas, NM
01.2015 - 12.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Colegio Objetivo Itu
Itu12.2011
Skills
- Sales Expertise
- Guest Engagement
- Positive and Professional
- Performance Improvement
- Service Prioritization
- Effective Customer Upselling
- Suggestive Selling
- Training and Development
- Negotiation
- Computer Proficiency
- Lead Generation
- Team Development
- Client Relations
- Active Listening
- Sales Closing
- Microsoft Office Expertise
- Sales Techniques
- Customer Service
- Sales and Marketing
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Italian
Elementary
Timeline
Server
Wynn Las Vegas
04.2023 - Current
Sales Representative
Planet Green
01.2022 - 01.2023
Sales Representative
Westgate Resorts
01.2015 - 12.2016
Assistant Manager
Drysdale BJJ
01.2015 - 12.2016
High School Diploma -
Colegio Objetivo Itu
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