Tien Anh Pham
Allen,TX
Summary
Reliable and detail-oriented professional with a proven ability to quickly learn new processes and adapt in fast-paced automotive environments. Experienced in coordinating vehicle preparation, conducting quality inspections, and communicating effectively with customers and cross-functional teams to ensure timely and accurate deliveries. Known for exceptional attention to detail, strong organizational skills, and a commitment to providing a seamless customer experience.
Overview
6
6
years of professional experience
Work History
Vinyl / Paint Protection Film Technician
Kuttek Signs and Wraps
Richardson, Texas
06.2023 - 12.2025
- Advised customers on service options by presenting material choices, finishes, and product technologies, while clearly explaining delivery timelines and vehicle readiness requirements.
- Coordinated vehicle preparation and readiness for on-time customer delivery.
- Installed high-quality vinyl wraps, paint protection film (PPF), on a wide range of vehicles while maintaining manufacturer and shop quality standards.
- Conducted detailed vehicle inspections to ensure cosmetic quality and completion accuracy prior to release.
- Managed workflow and scheduling to meet delivery deadlines in a high-volume environment.
- Maintained accurate records of vehicle status, materials used, and job completion.
- Ensured customer satisfaction by addressing issues before the final vehicle handoff.
- Provided customer education on wrap, PPF care, maintenance, and warranty guidelines.
Cashier / Restaurant Server
Pho is for lover
Richardson, Texas
09.2019 - 03.2023
- Assisted customers with menu selections and answered inquiries about dishes.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment and service.
- Provided exceptional customer service, fostering a welcoming atmosphere for diners.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
John Paul II High School
Plano, TX06-2018
Skills
- Vehicle inspection
- Quality assurance checks
- Workflow management
- Customer relationship management
- Customer education
- Attention to detail
- Team collaboration
- Quick to adapt
Languages
Vietnamese
Full Professional
Timeline
Vinyl / Paint Protection Film Technician
Kuttek Signs and Wraps
06.2023 - 12.2025
Cashier / Restaurant Server
Pho is for lover
09.2019 - 03.2023
High School Diploma -
John Paul II High School