Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tieona Hilliard

Houston,TX

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

18
18
years of professional experience

Work History

Operations Specialist II

Nike Inc.,
Memphis, TN
03.2015 - Current
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed and updated tracking spreadsheets using Picking.
  • Generated reports of findings to help management with making key decisions.
  • Motivated and trained employees to maximize team productivity.
  • Monitored supply chain and managed logistics functions for company.

CDC Clerk

Nike Inc.,
Memphis, TN
03.2015 - 01.2019
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance..
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Supported staff on special assignments and ad hoc projects.

Assistant Operations Manager

Marshall Dept. Store,
Memphis, TN
01.2008 - 02.2015
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Generated operational reports for management on monthly schedule.
  • Reduced store's shrink 85% by limiting operational losses and adding more than $[450] per year in operating profit margin

Education

No Degree - Small Business Administration And Management

Columbus Business College
Business Administration
08.1993

High School Diploma -

Great Oaks High
Ohio City, OH
05.1988

Skills

  • Search and Rescue
  • Quality Deliverables
  • Employee Timesheet Processing
  • Marketing Materials

Timeline

Operations Specialist II

Nike Inc.,
03.2015 - Current

CDC Clerk

Nike Inc.,
03.2015 - 01.2019

Assistant Operations Manager

Marshall Dept. Store,
01.2008 - 02.2015

No Degree - Small Business Administration And Management

Columbus Business College

High School Diploma -

Great Oaks High

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Tieona Hilliard