Tiera Donley
Sheffield,AL
Summary
Accomplished professional with a proven track record at Builder’s Choice, adept in enhancing customer satisfaction and managing POS systems with precision. Demonstrated expertise in Microsoft Excel and exceptional communication skills, leading to significant improvements in customer loyalty and operational efficiency. Excel in fostering positive customer relationships and resolving inquiries with professionalism and empathy.
Overview
11
11
years of professional experience
Work History
Cashier
Builder’s Choice
Sheffield, Al
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Discount Dan’s Home Center
Sheffield, Al
11.2013 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
AI Trainer (Remote)
Structurely
Ames, IA
05.2023 - 12.2023
- Optomized the chatbot's learning process to understand how to respond to the consumer's request correctly and with empathy when needed
- Labeled data accurately to allow for precise and timely responses from the real estate chatbot
- Attended weekly "Roundtable" meetings to discuss new actions that were available for the Al and how to implement them properly.
Education
Sheffield High School
Sheffield, Al05.2012
Skills
- Patience and empathy
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
- Proficient in software
- Basic math
- Miscrosoft and Execl knowledge
Timeline
Cashier
Builder’s Choice
01.2024 - Current
AI Trainer (Remote)
Structurely
05.2023 - 12.2023
Cashier
Discount Dan’s Home Center
11.2013 - 01.2024
Sheffield High School