Summary
Overview
Work History
Education
Timeline
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Tierra Cole

Coral Springs,FL

Summary

I'm a hardworking, passionate individual that seeks the opportunity in working for well-rounded establishments. my goals are to never disappoint and establish longevity within the company.

Overview

9
9
years of professional experience

Work History

Dispatcher Office Assistant

M&T Transporting Services LLC
02.2019 - 03.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.

Customer Service Representative

Kloth Inc
04.2015 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Psychology

Broward College
Fort Lauderdale, FL
05.2027

Timeline

Dispatcher Office Assistant

M&T Transporting Services LLC
02.2019 - 03.2024

Customer Service Representative

Kloth Inc
04.2015 - 10.2019

Associate of Science - Psychology

Broward College

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Tierra Cole