Tierra Daniels
Los Angeles,CA
Summary
Dedicated professional with a strong background in customer service and teamwork. Proven ability to resolve inquiries and enhance client satisfaction while maintaining attention to detail. Skilled in problem-solving and time management, consistently delivering exceptional support and training to new staff, fostering a collaborative environment.
Overview
2026
2026
years of professional experience
Work History
Resident Aide
First To Serve Minitries
Los Angeles, CA
06.2023 - 05.2025
- Provided compassionate support during meal preparation and dining services.
- Maintained cleanliness of resident areas, adhering to health standards.
- Communicated effectively with team members to coordinate care plans.
- Trained new staff on operational procedures and resident care protocols.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
Cashier Assistant
Stater Brothers
Los Angeles, CA
03.2019 - 05.2020
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining inventory levels and restocking shelves efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored cash register balances to ensure accuracy at end of shifts.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Customer Service Representative
PacifiCorp
Los Angeles, CA
2017 - 02.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided product information and support, fostering strong customer relationships.
- Documented interactions in CRM systems, maintaining accurate records for follow-up actions.
- Trained new staff on customer service protocols and best practices, promoting knowledge sharing.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
West Adams
Los Angeles, CASkills
- Client confidentiality
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Resident Aide
First To Serve Minitries
06.2023 - 05.2025
Cashier Assistant
Stater Brothers
03.2019 - 05.2020
Customer Service Representative
PacifiCorp
2017 - 02.2019
High School Diploma -
West Adams