Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tierra Dillihunt

Memphis,TN

Summary

Dynamic and results-oriented professional with a proven track record at the Internal Revenue Service, excelling in fast-paced environments. Skilled in data management and empathetic customer service, consistently exceeding performance benchmarks. Demonstrates a strong work ethic and exceptional problem-solving abilities, adept at technical troubleshooting and maintaining high data quality.

Overview

3
3
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
Memphis, TN
06.2024 - 02.2025
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated databases with new and modified customer data.
  • Answered customer inquiries in a timely manner, both over the phone and via email.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Customer Service Specialist

FedEx
Memphis, TN
07.2023 - 11.2023
  • Scanning, relabeling packages, and sending them off to be delivered.
  • Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.
  • Performed data entry of customer orders into the company's order management system.

Customer Service Cashier

Movie Theater Employee, Malco Theaters
Southaven, MS
02.2022 - 01.2023
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
  • Refilled and rotated items on shelves to maintain a well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.

Amazon Fulfillment Associate

Amazon Warehouse
Memphis, TN
10.2022 - 01.2023
  • I worked as a seasonal employee for Amazon.
  • Scanning, lifting heavy equipment, packing.
  • Operated handheld scanners to track merchandise throughout the fulfillment process.
  • Accepted, processed, and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Prepared materials for shipping by packing, sealing, or attaching postage. Met demanding performance targets by working efficiently and backing up fulfillment team members.

Education

BBA - Medical Billing And Coding

Concord Technical College
Southaven, MS
04-2024

High school diploma -

Whitehaven High School
Memphis, TN
05-2020

Skills

  • Credit card payment processing
  • Order and refund processing
  • Data entry
  • 80 WPM
  • Data Management
  • Data Quality
  • Attention to detail
  • Strong work ethic
  • Issue and complaint resolution
  • Empathy and patience
  • Technical troubleshooting
  • Call control

Education and Training

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Timeline

Contact Representative

Internal Revenue Service, IRS
06.2024 - 02.2025

Customer Service Specialist

FedEx
07.2023 - 11.2023

Amazon Fulfillment Associate

Amazon Warehouse
10.2022 - 01.2023

Customer Service Cashier

Movie Theater Employee, Malco Theaters
02.2022 - 01.2023

BBA - Medical Billing And Coding

Concord Technical College

High school diploma -

Whitehaven High School

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Tierra Dillihunt