Tierra Hornbuckle

• I was promoted from site supervisor to Office Program Manager, managing 4 group homes for mentallydisabled adults
• Coordinate and manage all services and supports for individuals including medical appointments,financial services, and benefits
• Assist in creating healthcare plans
• Sending and receiving emails
• Schedule creating
• Interviewing
• Menu and activity planning
• Provide great customer service to individuals served, families/ guardians, the county board, Doctors,nurses, and all members of the service team.

• Providing direct care and support to individuals with developmental disabilities.
• Supervising individuals and Staff
• Money Management
• Menu & Activity Planning
• Medications administration
• Household & Grocery shopping

• Provide patient care to residents in hospital settings
• Essential daily living, and medical charting

Inbound call center for DirecTv services

Provide customer service and sales

• Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
• Ensure safety and well-being of residents, and staff
• Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.

Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.

• Behavior support plans
• Medication administration
• Money management