Tierra Huntley
North Miami Beach,FL
Summary
Personable and dedicated client services professional. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful Customer Service Coordinator known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and workflow optimization. Excel in communication, empathy, and problem-solving to enhance customer experience and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Promotional Model
Julia Valler Staffing & Events
Miami, FL
02.2025 - Current
- Interacted with customers to promote products or services.
- Developed creative ways to engage customers in conversation about products or services being promoted.
- Maintained a professional demeanor while interacting with customers at all times.
- Applied communication skills and marketing knowledge to promote products and make sales.
- Collaborated with other Promotional Models to ensure successful execution of promotions.
- Participated in team meetings to discuss strategies for upcoming promotions and events.
Real Estate Professional
LUXE Properties LLC
Miami, FL
09.2020 - 02.2025
- Advise clients on the critical sale and purchasing decisions
- Counseled customers on the market status for residential and land markets
- Educate clients on the current real estate market and answered any questions they had
- Developed close relationships with area realtors and promoted builders to boost referral network
- Performed administrative tasks such as scheduling appointments or preparing contracts when needed.
- Promoted sales of properties through advertisements, open houses, and participation.
- Conducted open houses, both in-person and virtual, to showcase homes for sale.
- Responded promptly to inquiries from potential buyers via phone calls or emails.
- Analyzed data related to comparable properties in order to determine accurate pricing when listing a property.
Salon Coordinator
Love Your Locks Suite
Mahopac, NY
04.2020 - 09.2020
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Greeted customers and provided them with salon services information.
- Developed and maintained client relationships by providing excellent customer service.
- Answered incoming calls promptly and effectively routed them to appropriate personnel.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Managed appointment bookings through multiple channels like phone, email or walk-in customers.
- Responded efficiently to inquiries from customers about available services or products offered by the salon.
- Resolved guest complaints.
Cosmetics and Fragrance Sales Manager
Macys
Miami, FL
04.2018 - 03.2020
- Keeping track of profitability, setting sales goals and monitoring employee performances
- Creating themed events to help drive sales as well as working to design new trending concepts to contribute to overall business function of the department
- Interacting with the clients at the cosmetics and fragrance counter
- Having detailed knowledge of the cosmetics and fragrance industry
- Establishing and maintaining an elevated level of customer service
- Answered customer phone calls promptly to maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Resolved customer complaints regarding sales and service.
- Managed and trained a team of sales associates to meet or exceed sales goals.
Education
Real Estate Express
01.2020
Empire School of Beauty
01.2016
Dover JR/SR High School
01.2004
Skills
- Communication
- Problem solving
- Time management
- Multitasking
- Listening skills
- Critical thinking
- Proficient in Microsoft Office
- Attentive customer service
- Collaborative teamwork
Certification
- Florida Real Estate License, 04/2022 - 03/2024
- Food Handler Certification, 12/2022 - 12/2024
- Alcohol Server/Seller Certification, 12/2022 - 12/2023
- Cosmetology 05/2023
References
Available upon request.
Timeline
Promotional Model
Julia Valler Staffing & Events
02.2025 - Current
Real Estate Professional
LUXE Properties LLC
09.2020 - 02.2025
Salon Coordinator
Love Your Locks Suite
04.2020 - 09.2020
Cosmetics and Fragrance Sales Manager
Macys
04.2018 - 03.2020
Real Estate Express
Empire School of Beauty
Dover JR/SR High School
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