Tierra Lowder
Rockwell,NC
Summary
Detail-oriented professional experienced in customer relationships with strong skills in team leadership, inventory management, and quality control. Successfully improved operational efficiency and staff training, contributing to enhanced customer experiences and product quality.
Overview
8
8
years of professional experience
Work History
Cake Decorator
Publix
Harrisburg, North Carolina
10.2019 - Current
- Created custom cakes for weddings, birthdays, and anniversaries using diverse techniques.
- Decorated cakes with edible decorations, including sugar flowers and chocolate figures.
- Collaborated with team to design visually appealing display cases.
- Provided exceptional customer service by addressing inquiries and preferences.
- Trained new staff on cake decoration techniques and store procedures.
- Managed inventory of decorating supplies, ordering replacements as needed.
- Maintained cleanliness and organization of decorating station during shifts.
- Monitored inventory levels and removed expired products to ensure quality.
Assistant Bakery Manager
Publix
Harrisburg, North Carolina
02.2023 - 06.2024
- Executed daily oversight of bakery operations, ensuring efficient staff performance.
- Coordinated inventory management and supply orders to maintain adequate stock levels.
- Trained new staff on proper techniques for producing baked goods and customer service.
- Implemented quality control measures for baked goods, maintaining high freshness standards.
- Assisted in creating promotional displays to enhance product visibility and drive sales.
- Supervised customer service handling inquiries and resolving complaints effectively.
- Scheduled employees to ensure optimal staffing during peak times and holidays.
- Maintained daily production records, analyzing metrics for performance improvements.
Cashier
Foodlion Grocery Store
Rockwell, North Carolina
02.2018 - 10.2019
- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Maintained organized and clean checkout area to enhance customer satisfaction.
- Trained new cashiers in register operations and customer service protocols.
- Handled cash, credit, and electronic payments securely and responsibly.
- Greeted customers warmly, addressing inquiries regarding products and services.
- Operated cash register efficiently, processing payments via various methods.
- Collected payments and issued receipts, providing accurate change to customers.
- Followed company security procedures for handling cash and verifying age for restricted purchases.
Education
Associate of Arts -
Rowan County Community College
Salisbury, NC05-2017
Associate of Science -
Rowan County Community College
Salisbury, NC05-2017
Skills
- Custom cake design
- Edible decoration techniques
- Inventory management
- Customer relationship management
- Quality control measures
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Customer service
- Team leadership
- Staff management
Timeline
Assistant Bakery Manager
Publix
02.2023 - 06.2024
Cake Decorator
Publix
10.2019 - Current
Cashier
Foodlion Grocery Store
02.2018 - 10.2019
Associate of Arts -
Rowan County Community College
Associate of Science -
Rowan County Community College