Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Lusk-Martin

Chapel Hill,TN

Summary

Responsible employee proficient in Health Care Aide and Customer Service/Sales Representative. Passionate and motivated, with a drive for excellence. 3 Years in Home Health Care, Direct Support Professional/Residential Assistant and 4 years Customer Service/Sales Representative positions. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.

Overview

8
8
years of professional experience

Work History

Warehouse Picker

Amazon
11.2023 - 12.2023
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.

Childcare Director

Self-employeed
02.2020 - 04.2023
  • Enhanced childcare quality by implementing innovative educational programs and activities.
  • Developed staff training programs for effective team collaboration and increased service excellence.
  • Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
  • Established strong relationships with parents through open communication and regular updates on child progress.

Chart Retrieval Representative

Optum
10.2019 - 01.2020
  • Retrieve medical records for various insurance companies to reach a specific goal.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.

Customer Service Representative

Sharecare
12.2018 - 10.2019
  • Answer approximately 300 inbound phone calls per day
  • Assist members with scheduling appointments with their health coach
  • Inform members on how to earn incentive credits to receive gift cards or help pay medical bills
  • Verify insurances
  • Work with multiple states for incentive program.

Patient Care Representative

Call 4 Health
03.2018 - 12.2018
  • Answer over 100 inbound calls daily
  • Effectively work with scheduling apps on the computer
  • Schedule, reschedule, cancel and confirm doctor appointments.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.

Resident Assistant

The Kings Daughter School
01.2017 - 03.2018
  • Care for 10+ children who are disabled or who have sick or disabled parents
  • Make regular rounds to ensure that residents and areas are safe and secure
  • Observe students to detect and report unusual behavior
  • Communicate with other staff to resolve problems with individual students
  • Develop and coordinate educational programs for residents
  • Accompany and supervise students during meals
  • Provide emergency first aid and summon medical assistance when necessary.

Customer Service Representative

IBEX Global
11.2017 - 02.2018
  • Confer with customers by telephone to provide information about products or services
  • Take or enter orders, cancel accounts or obtain details of complaint
  • Keep records of customer interactions or transaction, recording details of inquire, complaints, or comments, as well as actions taken
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Direct Support Professional

Bios Of Tennessee
11.2015 - 01.2017
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
  • Check patients pulse, temperature, and respiration
  • Administer prescribed oral medications under written direction of physician
  • Accompany clients to doctors officers or on other trips outside the home.

Education

High School Diploma -

McNairy Central High School
Selmer, TN
05.2012

Pre-Med -

Columbia State Community College
Columbia, TN

Biology

Rust College
Holly Springs, MS

Skills

  • Active Listening
  • Active Learning
  • Critical Thinking
  • Time Management
  • Customer and Personal Service
  • Maintaining records
  • Maintaining quality assurance standards
  • Order Picking and Processing
  • Merchandise Selection
  • Storage Organization
  • Product Identification
  • Administrative Functions

Timeline

Warehouse Picker

Amazon
11.2023 - 12.2023

Childcare Director

Self-employeed
02.2020 - 04.2023

Chart Retrieval Representative

Optum
10.2019 - 01.2020

Customer Service Representative

Sharecare
12.2018 - 10.2019

Patient Care Representative

Call 4 Health
03.2018 - 12.2018

Customer Service Representative

IBEX Global
11.2017 - 02.2018

Resident Assistant

The Kings Daughter School
01.2017 - 03.2018

Direct Support Professional

Bios Of Tennessee
11.2015 - 01.2017

High School Diploma -

McNairy Central High School

Pre-Med -

Columbia State Community College

Biology

Rust College

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Tierra Lusk-Martin