Tierra Lyles
Clayton,NC
Summary
Methodical and detail-oriented professional with a strong background in data management, analytics, and administrative tasks. Seeking positions in Technical Support, Technical Trainer/Instructor, or Data Analyst roles. Experienced in fast-paced environments, with a keen eye for detail and problem-solving skills. Passionate about utilizing data to drive business insights and optimize processes. Committed to delivering exceptional results and contributing to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Instructor/ Administrative Assistant (contract)
Techbridge
11.2021 - 02.2024
- Reports to curriculum manager to help with administrative tasks
- Improved course curriculum for better knowledge retention and application by collaborating with fellow instructors to identify areas of improvement.
- Assisted in the development of departmental goals, objectives, policies, procedures, ensuring alignment with institutional mission and vision statements.
Tech Support Associate (contract)
Infosys
02.2022 - 11.2022
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Data Analyst ll (contract)
Archway Marketing
03.2021 - 11.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Sales Representative/ Tech Support (seasonal)
Carmax
10.2021 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Education
BS - Business Management
University of Phoenix
High School Diploma -
West Forsyth High- School
07.2011
Skills
- Tableau
- SQL
- Python
- Microsoft 365
- AWS
- C
- VPN
- Power BI
- R Studio
- Java
- EDGAR
- Microsoft Office
- Oracle
- Zendesk
- Outlook
- Remote desktop
- VoIP
- Azure AI
- MacOS
- Windows 11
- Administrative
- Data Analysis Capabilities
- Online Teaching Experience
- Learning Strategies
- Systems Analysis
- Learning Management Systems
- Problem-Solving
- Active Listening
- Effective Communication
- Analytical Thinking
- Educational research
- Educational leadership
- Technology Integration
- Technical training
Certification
- Certified Web Developer with Techbridge
- Certified Data Science with Entity Academy
- Certified Computer Specialist with Career Technical Institute
- Certified Microsoft Azure AI Fundamentals
Timeline
Tech Support Associate (contract)
Infosys
02.2022 - 11.2022
Technical Instructor/ Administrative Assistant (contract)
Techbridge
11.2021 - 02.2024
Sales Representative/ Tech Support (seasonal)
Carmax
10.2021 - 03.2022
Data Analyst ll (contract)
Archway Marketing
03.2021 - 11.2022
High School Diploma -
West Forsyth High- School
BS - Business Management
University of Phoenix
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