Tierra Pinkett
Salisbury,MD
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
9
9
years of professional experience
Work History
Business Office Manager/Human Resources Manager
Manokin Nursing And Rehab
08.2020 - Current
- Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions
- Verify and tie out the midnight census testing for validity and accuracy on a daily basis
- Reference Policy Midnight Census
- Analyze a weekly Medicaid pending/collection timeline and process
- Complete insurance authorizations
- Complete root cause analysis on accounts that contribute to bad debt then advise Administrator regarding types of issues identified and proposed solutions Weekly A/R Review
- Attend Utilization Review (UR) and/or PPS meeting weekly
- Meet with resident/responsible parties upon admission and discharge to discuss financial obligations
- Complete and coordinate tasks necessary for timely and accurate billing and collection.
- Distribute resident funds
- Reconcile RFMS
- Prepare end of month close and triple check
- Process Account Payables and Receivables
- Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance the quality of care.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed payroll and benefits administration
Assistant Business Office Manager/Accounts Payable
Berlin Nursing And Rehabilitation Center
01.2018 - 08.2020
- Assist Business Office Manager
- Cash collections and A/R goals of the facility
- Work with Central Billing for the region on billing issues and follow up
- Assist with resident trust funds
- Medicaid Specialist
- Collect on bad debt
- Responsible for accounts payable
- Covid test vendors and visitors
- Manage reception area
- Assist with end of month close and triple check
- Medical records request
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
Surgical Secretary
Mid Atlantic Surgical Group
03.2015 - 01.2018
- Work with outside facilities to schedule tests
- Release blocked time to the appropriate facility
- Prep all charts for upcoming surgeries
- Complete surgery scheduling paperwork in a timely and accurate manner
- Maintain HIPPA
- Schedule follow-up and new patient appointments
- Collect copays and balances
- Submit prior authorizations and obtain insurance eligibility
- Billing and invoicing
- Take the patient's vitals and prepare them for the doctor
- Medical records request
- Knowledge of Epic EMR
Education
High School Diploma -
Wicomico High School
Salisbury, MDSkills
- Human Resources Management
- Office Management
- Payroll Management
- Business Recordkeeping
- Account Reconciliation
- Credit and Collections
- Payroll Processing
- Onboarding and Orientation
- Scheduling and Coordinating
- Business Administration
Timeline
Business Office Manager/Human Resources Manager
Manokin Nursing And Rehab
08.2020 - Current
Assistant Business Office Manager/Accounts Payable
Berlin Nursing And Rehabilitation Center
01.2018 - 08.2020
Surgical Secretary
Mid Atlantic Surgical Group
03.2015 - 01.2018
High School Diploma -
Wicomico High School
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