Tierra Pittman
Atlanta,GA
Summary
My professional demeanor combined with compassion and sincerity makes me a great candidate for this position. You will discover that I am a reliable, detail-oriented, and exceptionally hardworking professional who will serve as a support to encourage others to demonstrate the highest standard of professionalism. Committed to maintaining a positive attitude and contributing to the success of the organization.
Overview
22
22
years of professional experience
Work History
Cargo Acceptance Agent
Delta Air Lines
Atlanta, Ga
09.2025 - Current
- Coordinate cargo loading and unloading operations to ensure timely departures and arrivals.
- Ensure compliance with safety regulations and protocols during cargo handling processes.
- Monitor inventory levels and manage documentation for incoming and outgoing shipments.
- Manage export documentation processes, minimizing errors and enhancing efficiency.
Sky Club Ambassador
Delta Air Lines
Atlanta, GA
06.2023 - 09.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Trained new staff on systems, policies, and best practices to promote consistent service quality.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Monitored flight schedules, ensuring accurate information dissemination to travelers.
Above Wing Customer Service Agent
Delta Air Lines
Atlanta, GA
06.2022 - 05.2023
- Facilitated communication between flight crews and passengers, improving overall travel experience.
- Coordinated passenger check-in and boarding processes to ensure timely departures.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
Below Wing Customer Service Agent
Delta Air Lines
Atlanta, GA
10.2006 - 06.2022
- Operated ground support equipment for efficient loading and unloading of cargo.
- Dispatched team members to streamline baggage handling procedures, enhancing efficiency.
- Point Person to oversee the operation of transfer drivers
- Trained new hires on operational protocols and safety measures within ramp operations.
- (ALA) Supervised ramp operations, ensuring timely and safe aircraft arrivals and departures.
Retail Sales Associate
Finish Line
Duluth, GA
09.2004 - 08.2008
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained store cleanliness and visual merchandising standards, promoting a welcoming shopping environment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
High School Diploma -
NORCROSS HIGH SCHOOL
Norcross, GASome College (No Degree) -
GWINNETT TECHNICAL COLLEGE
Lawrenceville, GASkills
- Problem Solver and Team Player
- Calm and Professional Under Pressure
- Reliable, Optimistic, Detail-Oriented
- Understanding Customer Needs
- Professional Written and Verbal Communication
- Strong Listening Skills
- Proficient in [Word, Excel, PowerPoint]
- DL Term
- SNAPP
Timeline
Cargo Acceptance Agent
Delta Air Lines
09.2025 - Current
Sky Club Ambassador
Delta Air Lines
06.2023 - 09.2025
Above Wing Customer Service Agent
Delta Air Lines
06.2022 - 05.2023
Below Wing Customer Service Agent
Delta Air Lines
10.2006 - 06.2022
Retail Sales Associate
Finish Line
09.2004 - 08.2008
High School Diploma -
NORCROSS HIGH SCHOOL
Some College (No Degree) -
GWINNETT TECHNICAL COLLEGE