Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierra Richardson

Lafayette,LA

Summary

Results-driven logistics and operations professional with 5+ years of experience coordinating site-level operations, managing high-volume workflows, and driving process improvements across cross-functional teams. Proven ability to align resources, prioritize competing demands, and resolve complex operational challenges. Experienced in inventory control, stakeholder communication, compliance, and KPI tracking, with a strong focus on operational efficiency, risk mitigation, and continuous improvement.

Overview

9
9
years of professional experience

Work History

Customer Service Representative II

CVS Health
10.2025 - Current
  • Manage 60–80+ prior authorization cases daily, ensuring SLA compliance
  • Coordinate with 15–25 providers daily to resolve cases
  • Improve turnaround time by ~15% through prioritization
  • Maintain 95%+ accuracy with sensitive data

Customer Service Representative

Cigna Healthcare
01.2025 - 05.2025
  • Schedule 40–60 appointments daily across multiple states
  • Handle 70+ calls daily while maintaining KPIs
  • Improve scheduling efficiency by ~10%

Accidental Claims Examiner

NTT Data
03.2023 - 04.2024
  • Process 30–50 claims daily with high accuracy
  • Reduce rework by ~20% through early issue detection

Intake Specialist

EMI Health
01.2021 - 06.2023
  • Manage 50+ intake cases daily with 98% accuracy
  • Reduce delays by ~15% through coordination improvements

Front Desk Supervisor

Holiday Inn North Phoenix
01.2019 - 01.2021
  • Supervise 5–10 staff and 100+ guest interactions per shift
  • Improve satisfaction by ~15% and reduce errors by ~20%

Logistics Coordinator

ProTrans Logistics
01.2017 - 01.2019
  • Coordinate 50+ shipments daily

Education

BA - Business Administration

Franklin University

Skills

  • Site Logistics Operations & Coordination
  • Inventory Management & Reconciliation
  • Resource Allocation & Workflow Prioritization
  • KPI Development & Performance Monitoring
  • Vendor & Third-Party Coordination
  • Process Improvement
  • Compliance & Audit Readiness

Timeline

Customer Service Representative II

CVS Health
10.2025 - Current

Customer Service Representative

Cigna Healthcare
01.2025 - 05.2025

Accidental Claims Examiner

NTT Data
03.2023 - 04.2024

Intake Specialist

EMI Health
01.2021 - 06.2023

Front Desk Supervisor

Holiday Inn North Phoenix
01.2019 - 01.2021

Logistics Coordinator

ProTrans Logistics
01.2017 - 01.2019

BA - Business Administration

Franklin University
Tierra Richardson