Tierra Smith
Summary
Knowledgeable and dedicated professional with extensive experience in the customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Hairstylist
Luxury Xtend
10.2012 - Current
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Delivery Driver
Amazon
11.2021 - 06.2023
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Service Representative
Horizon Hvac
10.2018 - 02.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Casino Cage Cashier
SugarHouse Casino
10.2015 - 05.2017
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Processed various cash transactions and answered gaming customer questions.
- Handled money, ticket and chips exchanges for customers.
- Completed casino cage transactions on behalf of customers.
- Sold chips, tokens, and tickets to patrons.
Sales Associate
Journeys Shoes
04.2009 - 06.2013
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Springfield High School
Springfield, PA05.2011
Skills
- Creativity and Originality
- Great customer service
- Sales
- Service Marketing
Timeline
Delivery Driver
Amazon
11.2021 - 06.2023
Customer Service Representative
Horizon Hvac
10.2018 - 02.2021
Casino Cage Cashier
SugarHouse Casino
10.2015 - 05.2017
Hairstylist
Luxury Xtend
10.2012 - Current
Sales Associate
Journeys Shoes
04.2009 - 06.2013
High School Diploma -
Springfield High School
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