Tierra Stokes
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly proficient in building lasting relationships with key decision makers, customers and colleagues. Ready to help achieve long term company goals by providing the highest level of customer service.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Marriott International, Inc.
Dallas, TX
07.2023 - Current
- Managed guest interactions on a daily basis averaging approximately 50 to 100 guests per day, ensuring high levels of customer satisfaction.
- Reported to the Director of Rooms and Operations and collaborated with colleagues in various departments.
- Streamlined regulatory reporting processes, including monthly occupancy reports and quarterly maintenance assessments.
Administrative Support Specialist
Hagerty
Remote
06.2022 - 08.2023
- Reported to the Supervisor and collaborated closely with the Claims team to ensure seamless operations.
- Managed over 100 expense reports and emails daily.
- Performed payroll- related functions and assisted with related issues on a biweekly basis.
- Conducted file imports into the data system from various sources as needed.
- Reviewed and verified the accuracy of client data activities on a weekly basis.
- Strengthened internal communication by managing correspondence and distributing information on a daily basis.
- Improved organization-wide record management by creating a centralized filing system for easy access and retrieval of documents.
Quality Compliance Associate
New American Funding
Remote
10.2020 - 06.2022
- Assisted Mortgage Sales Managers in ensuring compliance with quality standards and procedures.
- Monitored over 20 client calls per hour to ensure adherence to service level standards.
- Conducted daily calibration sessions with Mortgage Sales Managers to ensure consistency in evaluating and coaching call center agents for quality service delivery, ultimately leading to improved customer satisfaction and retention rates.
Education
Real Estate Assistant - Internship
Proxxee LLC
2023
Google Career- Coursera
CEDiploma -
HS Graduate
Fairburn, GA2018
Skills
- Marketing and Advertising
- Multifamily Real Estate
- Yardi
- Microsoft Office
- Customer Relations
- Market Analysis
- Advanced Problem Solving
- Invoice Processing
- Work Order Maintenance
- Account Management
Header
LinkedIn:http://linkedin.com/in/tierra-stokes1
Timeline
Guest Service Agent
Marriott International, Inc.
07.2023 - Current
Administrative Support Specialist
Hagerty
06.2022 - 08.2023
Quality Compliance Associate
New American Funding
10.2020 - 06.2022
Real Estate Assistant - Internship
Proxxee LLC
Google Career- Coursera
Diploma -
HS Graduate