Tierra Taylor
Princeton,TX
Summary
I am a dynamic and adaptable professional with over 12 years of experience spanning military service, law enforcement, healthcare administration, and client services. I have demonstrated success in crisis response, compliance, patient safety, and program coordination. I have also completed 65+ credit hours toward a bachelor’s in criminal justice. I am known for collaborative leadership, precise documentation, and technology fluency. I am self-motivated and experienced in both on-site and remote administrative environments.
Overview
17
17
years of professional experience
Work History
Police Officer
Texas Health Resources
03.2023 - Current
- Secured a 60-acre medical campus, ensuring safety for over 200 staff and 1,000+ patients daily.
- Responded to high-risk incidents, conducted investigations, and performed threat assessments.
- Collaborated with hospital administration on regulatory compliance and risk management.
- Utilized Lexipol and EHR systems for policy reference and incident documentation.
Customer Relations Specialist
State Farm
10.2022 - 01.2023
- Managed over 60+ client accounts, answered policy inquiries, and supported claims resolution.
- Educated customers on insurance options through tailored needs assessments.
- Resolved escalated service issues and maintained detailed records in internal systems.
Marketing Liaison
Special Health Resources
01.2022 - 10.2022
- Coordinated healthcare marketing strategies to boost clinic census.
- Maintained community partnerships and planned outreach events and patient retention initiatives.
- Handled 2 digital media accounts and collaborated with staff to track patient feedback for Adult and Pediatric Clinic.
Police Officer
Paris Police Department
07.2017 - 09.2021
- Enforced laws and maintained public safety in a high-volume jurisdiction of 44.4 square miles.
- Conducted criminal investigations, made arrests, and performed community engagement activities.
- Composed incident reports and supported local agencies in joint operations.
Patient Administrator
Texas Army National Guard
05.2008 - 05.2014
- Handled medical records, billing, patient intake/discharge, and scheduling.
- Delivered administrative support during field missions and coordinated soldier care documentation.
- Honorably served with distinction, managing high-volume data and confidential information.
Education
Bachelor of Science - Criminal Justice Studies
Texas A&M University–Commerce & Paris Junior College
Commerce, TX09.2026
Skills
- Risk & Compliance Oversight
- Public Safety & Investigations
- Emergency Response & Crisis Management
- Patient Administration & EHR Navigation
- Incident Documentation & Root Cause Analysis
- Remote Administrative Support
- Customer Service & Veteran Advocacy
- Cross-Functional Team Leadership
Accomplishments
- Honorable Discharge from TX Army National Guard
- Basic Peace Officer License – TCOLE
- Senior Field Training Officer
- CPR Certified
- NCIC/TCIC Certified
- Meditech (EHR), Electronic Health Records (EHRs)
- LiveScan, Lexipol, AIS (Automated Information System)
Career Realignment & Professional Development
- September 2021 – January 2022
- Focused on professional development and strategic career alignment following high-impact roles in law enforcement.
- Strengthened healthcare compliance knowledge and researched transitions into civilian federal, healthcare, and administrative roles.
- Recommitted to long-term career goals by aligning with mission-driven positions that support public safety, veterans, and patient advocacy.
Timeline
Police Officer
Texas Health Resources
03.2023 - Current
Customer Relations Specialist
State Farm
10.2022 - 01.2023
Marketing Liaison
Special Health Resources
01.2022 - 10.2022
Police Officer
Paris Police Department
07.2017 - 09.2021
Patient Administrator
Texas Army National Guard
05.2008 - 05.2014
Bachelor of Science - Criminal Justice Studies
Texas A&M University–Commerce & Paris Junior College
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