Tierrea Saunders
Yonkers ,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Assistant
Tasca Auto Group
04.2024 - Current
- Provide technical support to employees and accounting staff for troubleshooting and resolving hardware, software, and network issues.
- Provide techinical support for Windows Server systems, Active Directory accounts, and endpoint devices across all Westchester Tasca dealerships.
- Assist in workstation installation, configuration, updates, and patching to ensure system stability and security.
- Assist in maintaining and managing IT infrastructure, including computers, printers, and accounting office technology.
- Provided technical guidance and support to team members.
Sales Specialist
Yonkers Kia
01.2021 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Sales Specialist
City World Toyota
03.2013 - 12.2020
- Built strong client relationships through consistent communication and effective problem solving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Applied Science - Cyber Security
Westchester Community College
Valhalla, NY05-2025
High School Diploma -
Academy of Mount Saint Ursula
Bronx, NY06-2008
Skills
Operating Systems: Windows 10 Versions, Linux multi distributions
Forensics and Security Tools: ProDiscover Forensics, USB Deview, Irfanview, WinHeX, Redline Autopsy, Fileview
PENTESTING: Nmap, Burp Suite, Wireshark, Hashcat,
Virtulization: PC VirtualBox, VM Workstation
Server: Proxmox, HyperV, and VMware ESXi
Server and Tools: Windows Server 20XX versions, AD, IIS, File Sharing and Monitoring
Cloud: Amazon Web Services (AWS), Microsoft Azure
SIEM: Wazuh, Elastic, Splunk
Programming Languages: Visual Basic, Powershell, Bash Scripting, Python
Certification
CompTia Security + Certification Expected September 2025
Information Security Basics Certification
Network Assurance Certification
Timeline
Technical Assistant
Tasca Auto Group
04.2024 - Current
Sales Specialist
Yonkers Kia
01.2021 - Current
Sales Specialist
City World Toyota
03.2013 - 12.2020
Associate of Applied Science - Cyber Security
Westchester Community College
High School Diploma -
Academy of Mount Saint Ursula
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