Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiesha Beasley

Tiesha Beasley

Killeen,Texas

Summary

Dynamic Software Tester with experience writing test scripts, debugging and implementing manual tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

QA Software Tester

Teleperformance
01.2020 - Current
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Prepared both positive and negative test cases for Functional Testing, System Testing, and End-to-end Testing.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Executed test cases, reporting pass or fail status
  • Attended daily defect and weekly update meetings with the QA Manager to discuss the status of projects
  • Collaborated with developers to debug and resolve issues
  • Validated the production environment in advance of shifting to live status.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Customer Success Advisor

Alorica
02.2017 - 12.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Managed user set up, passwords and profiles
  • Responded to customer requests for products, services and company information.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

Associate of Arts - General Studies

Skills

  • Test Procedure Documentation
  • Standards and Security Compliance
  • Web and Mobile Application QA
  • Software Development Tools: JIRA, Confluence
  • Bug Tracking and Resolution
  • Scenarios and Use Cases
  • Manual Testing
  • Test Program Development

Certification

● Salesforce Certified Systems Administration

● Salesforce Certified Systems Associate

● Scrum Foundation Professional Certification

Timeline

QA Software Tester

Teleperformance
01.2020 - Current

Customer Success Advisor

Alorica
02.2017 - 12.2019

Associate of Arts - General Studies

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Tiesha Beasley