Tiesha Davis
Houston
Summary
Dynamic phlebotomist with extensive experience at Octapharma Plasma Center, excelling in venipuncture and patient care. Proven ability to enhance donor satisfaction through compassionate communication and meticulous specimen handling. Skilled in HIPAA compliance and data entry, consistently achieving operational efficiency and fostering trust with patients and healthcare teams. BLS Certified
Overview
5
5
years of professional experience
Work History
Phlebotomist
Octapharma Plasma Center
Houston
01.2025 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed specimens accurately for laboratory testing, maintaining high standards of quality control.
- Assisted with donor screening procedures, verifying eligibility and health history to ensure compliance.
- Educated donors on donation processes and post-donation care, enhancing overall donor experience.
- Maintained cleanliness and organization of workstations, adhering to strict health and safety protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Lab Services Specialist
One Medical
08.2024 - 12.2024
- Provided exceptional customer service by addressing member inquiries and resolving issues effectively.
- Assisted in onboarding new members, ensuring a smooth transition into services offered.
- Streamlined appointment scheduling processes to enhance operational efficiency and member satisfaction.
- Collaborated with team members to maintain accurate records and ensure compliance with company policies.
- Supported health initiatives by educating members on services and resources available through One Medical.
- Coordinated with healthcare providers to facilitate seamless communication between staff and members.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Mobile Phlebotomist
Horizon Paramed
Houston, TX
10.2022 - 08.2024
- Streamlined appointment scheduling processes, increasing operational efficiency and reducing wait times.
- Organized daily work based on collection priority.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
Mobile Phlebotomist
Exam One
Houston, TX
10.2021 - 08.2024
- Collected blood samples from patients in various settings, ensuring comfort and safety.
- Maintained compliance with health regulations and company protocols during specimen collection.
- Educated patients on procedures, enhancing their understanding and cooperation during visits.
- Documented patient information accurately in electronic medical records for efficient tracking.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
Education
Certified Phlebotomy Technician - Phlebotomy
1st Class Learning
Houston, TX09.2021
High School Diploma -
James Madison High School
Houston, TX05.2014
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Data entry
- Paperwork processing
- Geriatric phlebotomy
- Sample storage
- Medical records management
Timeline
Phlebotomist
Octapharma Plasma Center
01.2025 - Current
Lab Services Specialist
One Medical
08.2024 - 12.2024
Mobile Phlebotomist
Horizon Paramed
10.2022 - 08.2024
Mobile Phlebotomist
Exam One
10.2021 - 08.2024
Certified Phlebotomy Technician - Phlebotomy
1st Class Learning
High School Diploma -
James Madison High School