A dedicated job seeker with a proven track record of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to enhance the organizational brand.
Hi, I’m
Tiesha Ferguson
Saint Petersburg,FL
Summary
Overview
2
years of professional experience
1
Certification
Work History
BayFirst National BankSaint Petersburg, FL
Loan Document Specialist
08.2023 - 10.2023
Job overview
- Reviewed loan documents to ensure accuracy and completeness.
- Verified customer information in loan documents against credit reports.
- Organized loan documents into digital filing system.
- Assisted customers with questions regarding loan documentation.
- Compiled monthly reports of loan document activity.
- Processed incoming and outgoing mail related to loan documents.
- Scanned, indexed, and archived loan documents for long-term storage.
- Provided quality control assurance for all loan document packages.
- Maintained a high level of confidentiality when handling sensitive information.
- Organized, maintained and safeguarded files and databases.
Cognitive Research CorporationSaint Petersburg, FL
Office Assistant
04.2023 - 07.2023
Job overview
- I performed a wide range of tasks including preparing packages for shipment, collecting deliveries, conducting office shopping for food and stationery, creating expense reports, and purchasing food for meetings
- Additionally, I scanned and emailed documents, promptly responded to emails and phone calls, courteously greeted guests, audited documents, and consistently maintained a pristine office by washing dishes, organizing storage, replenishing mini-fridges, and cleaning conference rooms.
Roberge Poskus InternationalFlorida
Receptionist (Temp)
02.2023 - 03.2023
Job overview
- I took care of answering and transferring phone calls, organizing and reviewing important documents, sending out emails, and scanning important paperwork
KaplanSaint Petersburg, FL
Customer Support Specialist
08.2022 - 12.2022
Job overview
- Serve as a resource for student and clients regarding core product lines, services, and compliance regulations
- Understand product attributes and how they support student learning
- Advise potential students of available learning options, provide guidance with purchasing decisions and up-sell products or services using a conversational approach
- Demonstrate skill with core product customer information systems, and websites, and accurately enter and edit customer information and product orders in applicable order entry system
- Promptly answer inbound telephone calls, emails and chats and respond to customer inquiries and service requests in a professional and courteous manner
- Exhibit strong listening skills and ability to stay focused on the student experience
- Provide service excellence through accurate order placement, timely follow up of service requests, and maintaining a positive attitude and friendly demeanor
- Troubleshoot and resolve student concerns or complaints promptly to ensure satisfaction
- Document and escalate issues and complaints as outlined in escalation policy.
Residence Inn by MarriottSaint Petersburg, FL
Front Desk Agent
03.2022 - 06.2022
Job overview
- Handle Cash Draw, Check Guests In and Out, Collect & Process Payments, Make Reservations, Deliver Guests Amenities, Handle Guests Inquires and Complaints, Assist Guests with luggage
Education
University of Central Florida
Certified in Digital Marketing
11.2023
University Overview
Purdue University
Bachelor's in Business
01.2023
University Overview
Aabuthnott Gallimore High School
High school diploma in General Studies
06.2016
University Overview
Skills
- Marketing (Less than 1 year)
- Social Media Expertise
- Campaign Development
- Social Media Marketing
- Performance Optimization
- Data Analysis
- Content Creation
- Campaign Tracking
- Search Engine Optimization
- Market Analysis
- Social Media Management
- Customer Engagement
- Strategic Marketing
- Presentation Development
- Social Media Digital Marketing
- SEO
- Market Research, Forecasting, and Analysis
- Social Media
- KPI Monitoring
- SEO/SEM Strategies
- Internet Marketing
- Content Marketing
- Marketing Strategy
- Optimizing ROI
- Marketing Automation
- Online Marketing
- SEO Strategies
- E-commerce Marketing
- Project Management
- Data Analytics
- Public Relations
- Communication and Presentation
- Sales and Lead Generation
Certification
CPR Certification
Assessments
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 05/01/22
- Customer service, Proficient, 09/01/21
- Sales skills, Proficient, 09/01/21
- Front desk agent (hotel), Proficient, 11/01/22
- Cleaner fit, Proficient, 02/01/22
- Spreadsheets with Microsoft Excel, Proficient, 09/01/21
- Data entry: Attention to detail, Proficient, 09/01/21
- Administrative assistant/receptionist, Proficient, 09/01/21
- Customer focus & orientation, Proficient, 09/01/21
- Retail customer service, Proficient, 01/01/22
- Work style: Conscientiousness, Proficient, 06/01/22
- Work style: Reliability, Proficient, 12/01/21
- Medical receptionist skills, Proficient, 05/01/22
- Attention to detail, Proficient, 09/01/21
- Call center customer service, Proficient, 09/01/21
Timeline
Loan Document Specialist
BayFirst National Bank
08.2023 - 10.2023
Office Assistant
Cognitive Research Corporation
04.2023 - 07.2023
Receptionist (Temp)
Roberge Poskus International
02.2023 - 03.2023
Customer Support Specialist
Kaplan
08.2022 - 12.2022
Front Desk Agent
Residence Inn by Marriott
03.2022 - 06.2022
University of Central Florida
Certified in Digital Marketing
Purdue University
Bachelor's in Business
Aabuthnott Gallimore High School
High school diploma in General Studies
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