Tiesha Gibbs
Raleigh,NC
Summary
Demonstrates strong skills in safety and security operations, policy enforcement, and incident response within controlled and regulated environments. Experienced in supervising individuals, conducting inspections, and maintaining order while adhering to established procedures and regulations. Proven ability to follow DOT and institutional compliance standards, complete accurate reports, and manage responsibilities with a high level of accountability. Brings effective communication, conflict management, and problem-solving abilities, supported by leadership experience and a commitment to professionalism, reliability, and public safety.
Overview
10
10
years of professional experience
Work History
Truck Driver
Variety Wholesalers
11.2021 - Current
- Executed operation of Class A commercial vehicles for long-haul deliveries, ensuring adherence to DOT compliance standards.
- Executed comprehensive pre-trip and post-trip inspections to uphold vehicle safety standards.
- Executed freight delivery operations, ensuring safety and adherence to schedules across multiple states.
- Oversaw maintenance of accurate logs and shipping documentation.
- Exhibited exceptional time management and defensive driving capabilities.
- Facilitated training and mentorship programs for new hires to enhance onboarding effectiveness.
Learning Ambassador
Amazon
08.2020 - 09.2021
- Facilitated training and mentorship for new hires in stow department, emphasizing safety, quality, and productivity standards.
- Oversaw proper placement of items in pods in accordance with Amazon's quality standards.
- Facilitated workstation operations by supplying totes and optimizing workflow efficiency.
- Assisted in processing incoming shipments by verifying quantities and weights. Prepared totes for efficient stowage. Supported team efforts in maintaining inventory accuracy.
- Facilitated resolution of inquiries and troubleshooting for associates to enhance team performance.
Correctional Officer II
Warren Correctional
06.2018 - 07.2019
- Oversaw inmate activities and movement within a secure facility to ensure safety and compliance.
- Implemented and upheld institutional rules, policies, and procedures.
- Executed comprehensive security inspections and safety checks to ensure compliance with safety regulations.
- Addressed disturbances and incidents with composure and professionalism.
- Ensured accuracy and consistency in written reports and documentation.
- Advocated for strict adherence to safety protocols and accountability measures to ensure secure order processing.
Pharmacy Benefit Advocate
Conduent
Henderson, NC
08.2016 - 06.2018
- Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
- Fostered positive relationships between company leadership and employees by serving as a trusted resource regarding all aspects of company-provided benefits.
- Assisted employees in navigating complex healthcare systems, ensuring timely access to necessary care and services.
- Analyzed market trends and benchmarking data to inform strategic decisions about benefit offerings.
- Facilitated customer support for pharmacy benefits, addressing members' inquiries regarding prescription fulfillment and coverage.
Education
Business Management
Wake Technical Community College
Raleigh, NCSkills
- Demonstrated strong communication skills in customer service, logistics, and corrections environments
- Executed problem-solving strategies and conflict resolution techniques in high-pressure environments
- Demonstrated patience and empathy while navigating sensitive situations
- Demonstrated flexibility in adapting to diverse roles and responsibilities
- Championed client advocacy initiatives within customer service and pharmaceutical support sectors
- Achieved improved team communication through effective documentation and reporting practices Enhanced team dynamics by implementing active listening strategies Cultivated talent through dedicated mentorship programs
Timeline
Truck Driver
Variety Wholesalers
11.2021 - Current
Learning Ambassador
Amazon
08.2020 - 09.2021
Correctional Officer II
Warren Correctional
06.2018 - 07.2019
Pharmacy Benefit Advocate
Conduent
08.2016 - 06.2018
Business Management
Wake Technical Community College