Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiesha Jones

Houston

Summary

Dedicated and resilient Correctional Officer with years of experience in managing and supervising incarcerated individuals, ensuring safety and security within correctional facilities. Proficient in conflict resolution, behavioral management, and crisis intervention with a strong focus on maintaining order and promoting rehabilitation. Demonstrated ability to enforce rules and regulations while fostering a supportive environment for rehabilitation and growth. Excellent communication skills, capable of collaborating with law enforcement, social services, and healthcare professionals. Committed to upholding ethical standards and contributing to a positive correctional environment. Ready to leverage skills in a challenging role to help ensure safety and security within the prison system.

Overview

10
10
years of professional experience

Work History

Correctional Officer

Texas Department of Criminal Justice
04.2024 - Current
  • Supervising and Securing Inmates
  • Respond to Emergencies
  • Conducted searches for contraband and provided security, counts, feeds
  • Managed daily routines and interactions of inmates in multiple designated areas.

Customer Service Rep

Paramount Staffing
12.2022 - 03.2024
  • Manages Inbound & Outbound calls
  • Schedule service for vehicles
  • Submit Insurance claims

Correctional Officer

Joe Corley
04.2022 - 09.2022
  • Supervised and monitored detainees in living, recreation, dining, and visitation areas
  • Conducted shakedowns for contraband

DCM

Gateway Foundation Corrections
01.2020 - 02.2021
  • DCM-monitor clients
  • Evaluate individuals daily
  • Mandatory count
  • Bunk search for contraband

Correctional Officer

MTC Corrections
01.2018 - 05.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Collector

FMC Alliance
02.2015 - 01.2017
  • Support sales reps in opening new accounts and upgrading existing service
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Demonstrated proficiencies in telephone and front-desk reception with a high-volume environment
  • Calmed upset customers with ease and researched and quickly solved problems and rebuilt customer trust to prevent loss
  • Completed over 130 calls per day Inbound and Outbound
  • Met Daily collector goals of $20,000 min monthly

Education

Criminal Justice -

Houston Community College
08.2024

High School Diploma -

Dwight D. Eisenhower High School
01.2011

Skills

  • Crisis Intervention
  • Conflict Resolution
  • Surveillance and Monitoring
  • Report Writing
  • Communication Skills
  • Cultural Competence
  • Team Collaboration
  • Behavior Management
  • Policy Enforcement
  • First Aid Certification
  • CPR
  • Customer Service

Timeline

Correctional Officer

Texas Department of Criminal Justice
04.2024 - Current

Customer Service Rep

Paramount Staffing
12.2022 - 03.2024

Correctional Officer

Joe Corley
04.2022 - 09.2022

DCM

Gateway Foundation Corrections
01.2020 - 02.2021

Correctional Officer

MTC Corrections
01.2018 - 05.2019

Collector

FMC Alliance
02.2015 - 01.2017

High School Diploma -

Dwight D. Eisenhower High School

Criminal Justice -

Houston Community College
Tiesha Jones